Service Design Team Manager

Vodafone

Nov 1

Applications are closed

Job
Full-time
Senior Level
IT & Cybersecurity
Product

Requirements

Background in Telecommunications, IT or Customer/Support Services.
Communication skills - the ability to write and present low to medium subject matters in a clear and concise manner
Ability to determine the critical success factor of delivery
Strong personal impact, self-disciplined and personal drive.
Willingness to develop and adapt to meet changing client and market expectations.
A team player willing to mentor, support and work with others.
Significant problem-solving ability using innovation and initiative.
Effective interpersonal and analytical skills.
Pre-sales/Service design experience within UK Enterprise customer space
Capable of working in a matrix organisation and able to build strong relationship and credibility with stakeholders
Good leadership skills being able to pull together, lead and grow teams
Industry recognised technical accreditations
Ability to gain and maintain a level of security clearance

Responsibilities

The Service Design Team Manager is a “player/manager” role, spending a significant proportion of their time as service designer for a major customer programme.
Their role is to lead, manage and role model a team of Service Designers who provide a centralised Pre-Sales, product development and in life change Service Design function.
They will ensure that the team meet the associated Service Design KPI’s and quality measures, whilst also providing a heavy focus on coaching and development throughout the team.
The Service Design Team Manager must have a good understanding of the products, services, and associated process used by UK and VBSE customers and the supported Service Management environment.
The Service Design Team Manager will also be responsible for line management of a small team of Pre-Sales Solution Specialists providing support to the wider VBSE Pre-Sales function, sales colleagues and customers.
The Service Design Team Manager should be a role model willing to coach/mentor and develop other members of their team, as well as manage their own professional development.

FAQs

What is the location for the Service Design Team Manager role?

The role is predominantly site-based from our office in Farnborough, Hampshire.

What is the salary structure for this position?

The position offers an excellent basic salary plus commission and Vodafone benefits.

What are the working hours for this role?

The working hours are full-time at 37.5 hours per week, Monday to Friday.

Is there a requirement for security clearance for this role?

Yes, this position requires the eligibility and ability to obtain and hold UK Developed Vetting (DV) clearance.

What type of company is Vodafone?

Vodafone is a global technology communications company that empowers individuals and businesses to stay connected and thrive in a digital world.

What will my responsibilities be as a Service Design Team Manager?

You will lead, manage, and role model a team of Service Designers, provide a service design function for pre-sales and product development, and focus on coaching and development throughout the team.

What qualifications and experience are needed for this role?

Candidates should have a background in Telecommunications, IT, or Customer/Support Services, as well as pre-sales/service design experience within the UK Enterprise customer space.

Is mentoring and team development part of the role?

Yes, you are expected to mentor, support, and develop other members of your team.

What benefits does Vodafone offer to employees?

Vodafone offers an extensive benefits package, including up to 28 days of holiday entitlement, employee discounts, retail vouchers, a pension plan, and share schemes among others.

Can I apply if I don't meet all the desired criteria?

Yes, Vodafone encourages individuals to apply even if they don’t meet every part of the job description, as they are passionate about Inclusion for All.

Vodafone

Together We Can

Telecommunications

Industry

10,001+

Employees

1982

Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan