Logo of Huzzle

Home

Matches

Explore

Manage

Service Designer

image

Ashurst

5d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • London

AI generated summary

  • You need a relevant degree, 5-8 years in service design, team management, legal industry insight, strong communication skills, agile tools knowledge, and a passion for innovation and problem solving.
  • You will conduct user research, create engaging digital experiences, manage cross-functional teams, advocate for service design best practices, and support strategic digital initiatives.

Requirements

  • A degree in design, law, business or a related field.
  • 5-8 years' experience in a service design, user research or user experience design related role either in-house or agency.
  • Experience of managing a team.
  • Experience of working in a professional services environment.
  • A strong portfolio that showcases your capability and experience and different facets of your service design toolkit and their practical application.
  • Enthusiasm and excitement for innovation, digital transformation and continual learning.
  • Strong communication, facilitation, collaboration and stakeholder management skills.
  • Knowledge and interest in the evolution and transformation of the legal industry.
  • Ability to absorb large amounts of information and create sense and simplicity.
  • Confidence and fluency in the language and tools of agile, lean and design (including the use of Miro and Figma).
  • Expertise and interest in generative AI and the risks and opportunities it presents.
  • Demonstrable experience of driving change within organisations and working alongside change management and comms experts.
  • Strong critical thinking and creative skills with a passion for problem solving.
  • Interest or experience in content design and/or legal design.
  • Prior experience of setting up and embedding a service design capability in an organisation.
  • An aversion to getting hands dirty and training up others in your discipline!

Responsibilities

  • Understanding the User
  • Carrying out user research activities including:
  • Designing and conducting user research, testing and workshops with users, internal and external, to elicit pain points, needs, requirements and understand behaviours.
  • Analysing, translating and synthesising often complex and sometimes legally intricate user experience insights into actionable design and strategic recommendations and bringing user research insights to life through visual and storytelling techniques so that they can be understood and appreciated by a wider audience.
  • Designing and Delivering Digital Experiences and Engagement Activities
  • Leading on end-to-end service design including the selection and use of appropriate service design tools, methodologies and approaches that support the objectives and goals of the work and the people, problems and processes that are being tackled.
  • Designing and facilitating in-person and remote experiences and touchpoints to engage, inform and educate.
  • Creating wireframes, prototypes, visuals, storyboards and interactive high-fidelity mock-ups that bring product, service and solution ideas to life so that concepts can be communicated, tested and iterated and monitoring the impact of design work and iterate as needed.
  • Driving and managing cross functional teams to deliver complex digital initiatives including to deliver top quality strategic and creative outputs.
  • Creating the Conditions and Setting the Standard
  • Championing user experience evidence-based decision making across the firm and instilling an experience-led culture.
  • Driving organisational change by advocating for service design best practices.
  • Developing and maintaining resources, templates and standards for use by the team, function, division and firm and coaching and upskilling others in the field (including more junior team members), ethos and culture of service design and cultivating a culture of experimentation and continuous improvement within the team, practice, division and firm.
  • Driving the Strategy and Roadmap of the Digital Office
  • Through the application of your skillset and experience supporting wider digital projects and initiatives where relevant including, but not limited, to producing visually compelling and insightful reflections thought leadership and content for both internal and external audiences; and informing and influencing investment, prioritisation and sequencing decisions based on the DX team's research and insights.

FAQs

What is the role of a Service Designer at Ashurst Advance?

The Service Designer will collaborate with cross-functional teams to influence decision-making and drive transformation in legal service delivery, focusing on user research, designing digital experiences, and supporting strategic digital initiatives.

What qualifications are required for the Service Designer position?

A degree in design, law, business, or a related field is required, along with 5-8 years of experience in service design, user research, or user experience design, and experience in managing a team.

Is experience in the legal industry necessary for this role?

While it is preferred, a strong background in user experience design or service design in any professional services environment will be considered.

What skills are essential for a successful candidate?

Essential skills include strong communication, facilitation, collaboration and stakeholder management skills, as well as a solid portfolio showcasing service design capabilities.

Are there opportunities for professional development in this role?

Yes, the role involves coaching and upskilling others in service design, fostering a culture of experimentation and continuous improvement within the team and the wider organization.

What tools and methodologies should candidates be familiar with?

Candidates should have confidence and fluency in agile, lean, and design methodologies, as well as tools like Miro and Figma for prototyping and visual design.

Is knowledge of generative AI important for this position?

Yes, expertise and interest in generative AI, as well as understanding the associated risks and opportunities, are highly valued for this role.

Where is the Service Designer position located?

The position is open to candidates in the UK and can be based in either London or Glasgow.

Will the successful candidate be involved in user research?

Yes, conducting user research activities to understand pain points, needs, and requirements is a key responsibility of the Service Designer.

Is there a specific culture or work environment at Ashurst Advance?

The culture emphasizes inclusivity, collaboration, and innovative thinking, with a focus on creating a safe and inspiring space for teamwork and co-creation.

image

Ashurst

In a changing world, our vision is to be the most progressive global law firm.

Law
Industry
1001-5000
Employees

Mission & Purpose

Ashurst is a leading global law firm and for 200 years we have been advising local and global corporates, financial institutions and governments on their most complex transactions, disputes and projects. With 31 offices in 18 countries and a best-friend referral relationship with an Indian law firm, we offer the international insight of a global network combined with local market knowledge. Client focused service: our clients can access deep local knowledge and on-the-ground support wherever they do business, from people they know and trust. We build teams that are specific to our clients'​ needs, combining specialist legal skills, industry experience and regional know-how. We have a track record of successfully managing large and complex multi-jurisdictional transactions and projects. Our focus is on getting to the heart of clients'​ legal needs and delivering practical, commercial solutions. You can find our legal notices at ashurst.com/legal-notices.