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Store Assistant Manager - Wicker Park

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • Chicago

AI generated summary

  • You need a passion for skincare, proficiency in MS Office, strong problem-solving skills, and proven leadership experience in customer service/retail.
  • You will support the Store Manager, oversee daily operations, mentor staff, manage stock, provide excellent customer service, enforce policies, and maintain visual merchandising standards.

Requirements

  • Love of beauty products and a passion for skincare
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Attention to detail and problem-solving skills. Excellent written and verbal communication skills
  • Strong time management and organizational skills with the ability to multi-task a must
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
  • Experienced in a leadership role is preferred
  • Relevant education OR equivalent work experience in customer service/retail is an asset

Responsibilities

  • In partnership with the Store Manager, the Store Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor ensuring store is profitable
  • Assist in recruitment, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators
  • Complete operational store requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed store at all times
  • Manage ongoing store operations and inform the Store Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.)
  • Ensure the day-to-day operations of the store are compliant with the company requirements
  • Coach, counsel and provide constructive feedback to all store staff
  • Control stock and manage the weekly order of store supplies
  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
  • Stay up to date with product knowledge, company information, launches and campaigns
  • Ensure standards for quality, customer service and health and safety are met
  • Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
  • Enforce store policies and procedures are up to company standard and direction
  • Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic
  • Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.)
  • Perform other duties as assigned

FAQs

What are the work hours for the Store Assistant Manager position in Wicker Park?

The Store Assistant Manager position in Wicker Park is a Full-Time role with 37.5 hours per week, working 5 days per week. Candidates must be available to work store opening and closing hours, as well as weekends.

What is the pay rate for the Store Assistant Manager position in Wicker Park?

The pay rate for the Store Assistant Manager position in Wicker Park is $22.00-$24.00 per hour.

What are the qualifications needed for the Store Assistant Manager position in Wicker Park?

Qualifications for the Store Assistant Manager position in Wicker Park include a love of beauty products and skincare, proficiency in MS Office, attention to detail, problem-solving skills, strong time management and organizational skills, leadership experience preferred, and relevant education or equivalent work experience in customer service/retail is an asset.

What are some of the benefits of joining the DECIEM team as a Store Assistant Manager in Wicker Park?

Some benefits of joining the DECIEM team as a Store Assistant Manager in Wicker Park include generous vacation days, paid time off for new parents, access to an Employee Assistance Program, Development Grants, a LinkedIn Learning membership, discounts on DECIEM products, and more.

How does DECIEM prioritize sustainability and social impact?

DECIEM prioritizes sustainability and social impact by focusing on fighting climate change, waste management, responsible packaging and sourcing, water conservation, and supporting charities through initiatives like the Good Fund.

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.