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Store Manager (m/w/d)

  • Job
    Full-time
    Junior Level
  • Koblenz

AI generated summary

  • You need 2 years of retail leadership experience, confidence in enhancing customer experience, strong problem-solving skills, ethics, and flexible availability.
  • You will coach and motivate your team, ensure high customer service, implement operational standards, enhance brand loyalty, and maintain visual merchandising standards while driving performance.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What qualifications are required for the Store Manager position?

The position requires proven leadership skills with at least 2 years of experience in a customer-oriented sales environment, strong communication abilities, and a high level of ethics and integrity.

What are the main responsibilities of the Store Manager?

The Store Manager is responsible for coaching and motivating their team, implementing corporate standards in recruitment and training, maximizing profitability through key performance indicators, and maintaining customer-centric operations.

Is experience in retail necessary for this role?

Yes, a minimum of 2 years of experience in a retail environment with customer contact is required.

Do I need to be flexible with my schedule?

Yes, flexibility is required, including availability during evenings, weekends, and holiday periods.

What skills are emphasized for success in this position?

Strong cognitive and mathematical skills, problem-solving abilities, creativity, and the capacity to respond to changing demands in a fast-paced retail environment are emphasized.

How important is customer service in this role?

Exceptional customer service is crucial, as the Store Manager must ensure their team delivers a top-notch customer experience consistently.

Will I be involved in hiring new team members?

Yes, the Store Manager is responsible for implementing recruitment and hiring standards in the store.

Is there specific training provided for the Store Manager role?

Yes, training will be provided to help develop leadership and operational skills necessary for the role.

What kind of experience should I have with visual merchandising?

Experience in visual merchandising is important, as the Store Manager will need to ensure that visual directives and standards are maintained.

How does this role relate to overall sales and profitability?

The Store Manager will implement strategies and monitor key performance indicators to drive sales and maximize profitability for the store.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.