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Store Manager (m/w/d)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Frankfurt

AI generated summary

  • You must have 2+ years in retail leadership, a passion for customer experience, strong problem-solving skills, and flexibility for varied hours. High integrity and creativity are essential.
  • You will coach and motivate your team, ensure exceptional customer service, manage recruitment and training, maintain visual standards, and enhance brand loyalty through engaging customer experiences.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What are the primary responsibilities of a Store Manager in this position?

The primary responsibilities include coaching and motivating the team, implementing company standards in recruitment, training, customer service, visual merchandising, and store operations, maximizing profitability through performance indicators, and ensuring a high level of customer orientation.

What qualifications are required for the Store Manager role?

Candidates should have proven leadership skills with at least 2 years of experience in a customer-facing sales environment, confidence in providing exceptional customer experiences, strong cognitive and mathematical skills, and a high level of ethics, integrity, and trust.

Is flexibility in availability important for this role?

Yes, candidates must have flexible availability, including evenings, weekends, and holiday periods.

What qualities should a successful Store Manager possess?

A successful Store Manager should be motivated to achieve exceptional results, be creative and adaptable in a fast-changing retail environment, and possess strong problem-solving and decision-making skills.

How does the Store Manager support team development?

The Store Manager supports team development by coaching, motivating team members to inspire top performance, and providing product knowledge training to enhance customer experience.

Will I be working closely with customers in this role?

Yes, the Store Manager acts as a partner between customers, sales associates, and the store management team to ensure a great customer experience.

Are there opportunities for career development in this role?

Yes, the role involves coaching and developing team members, which contributes to their career progression within the company.

What is the importance of visual merchandising in this role?

Ensuring that visual directives and standards are maintained is crucial for creating an inviting shopping environment and promoting sales.

How do you measure success in this position?

Success is measured by the team's performance, customer satisfaction, profitability metrics, and the ability to fulfill company strategies and standards effectively.

Is prior experience in retail management beneficial for this position?

Yes, prior experience in retail management is beneficial, as it enhances leadership skills and understanding of retail operations.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.