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Style Advisor - Sofa.com

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Norwich

Requirements

  • Experience within retail alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

Responsibilities

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
  • Maintaining our high showroom standards and visual merchandising in store
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
  • Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
  • Proactively improving and updating knowledge of product & interior trends

FAQs

What is the job title for this position?

The job title is Style Advisor at Sofa.com.

Where is the location of the job?

The location of the job is in Norwich, NR2 1SH.

What type of employment is being offered?

This is a full-time position.

What are the working hours for this role?

The role requires 20 hours of work per week and will include weekend availability.

What are the main responsibilities of a Style Advisor?

Responsibilities include welcoming customers, maintaining showroom standards, providing advice and support, processing orders, and improving product knowledge.

What qualifications are required for this position?

Candidates should have retail experience, preferably in interiors/furniture, strong sales experience, a can-do attitude, and proficiency in MS Office and general IT.

Is experience in retail necessary for this job?

Yes, experience within retail, along with proven experience in interiors or furniture, is required.

How important is customer service in this role?

Providing excellent customer service is crucial, and the candidate should be enthusiastic and dedicated to enhancing the customer experience.

What qualities should a successful applicant have?

Applicants should be ambitious, confident, have a strong can-do attitude, and be able to work as part of a team while generating innovative ideas.

Is there room for growth in this position?

Yes, there is significant potential for growth and experience within this role at one of the Frasers Group companies.

What principles should candidates live by in this role?

Candidates should think without limits, own their responsibilities, act with purpose, and be commercial and customer-focused.

We are building the planet’s most admired and compelling brand ecosystem.

Retail & Consumer Goods
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.

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