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Switchboard Operative

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Calderdale and Huddersfield NHS Foundation Trust

Today

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management

AI generated summary

  • You must be motivated, efficient in call handling, calm under pressure, flexible with hours, and skilled in emergency procedures and communication systems. Excellent customer service is essential.
  • You will manage calls, operate internal systems, handle emergencies, monitor alarms, and ensure communication with security and medical staff.

Requirements

  • - Highly motivated individual
  • - Ability to provide an efficient call handling service
  • - Ability to handle emergency calls and alarm systems
  • - Ability to work speedily with accuracy
  • - Ability to work on own initiative
  • - Excellent customer service manner
  • - Ability to remain calm under pressure
  • - Willingness to work unsociable hours, including nights, weekends, and public holidays
  • - Flexibility to work at short notice to cover absences and holidays
  • - Ability to receive external/internal calls and redirect as necessary
  • - Ability to follow set procedures for emergency fire calls
  • - Ability to operate the internal bleep system
  • - Ability to operate the radio system and liaise with appropriate personnel
  • - Ability to respond to attack alarms activated on the hospital site
  • - Ability to monitor clinical alarms across the hospital site and escalate if activated
  • - Ability to activate a weekly "test" of the Cardiac Arrest call using the bleep system

Responsibilities

  • To receive external/internal calls and redirect as necessary.
  • In the case of an emergency fire call, the operator will follow set procedures making sure all relevant emergency staff are informed acting as liaison between the hospital and emergency services.
  • To operate the internal bleep system which includes programming the bleeps and distributing to new doctors giving guidance to staff on usage.
  • To operate the radio system and liaise with the appropriate personnel.
  • To respond to attack alarms activated on the hospital site reporting alarms quickly to security.
  • Monitoring Clinical Alarms across the hospital site and if activated, escalate to the Manager / Director on call.
  • Activate a weekly "test" of the Cardiac Arrest call, using the bleep system.

FAQs

What are the working hours for the Switchboard Operative position?

The Switchboard Operative position requires working unsociable hours, including nights, weekends, and public holidays, as the department operates 24 hours a day, 365 days a year.

Is experience in emergency call handling required for this role?

While specific experience may not be mandatory, the successful candidate must be able to handle emergency calls efficiently and remain calm under pressure.

What additional benefits do employees receive besides their salary?

Employees qualify for a £500 bonus (pro rata) and an additional 5 days of annual leave (pro rata), subject to performance conditions.

Are there any training opportunities for new staff members?

Yes, new staff members will receive guidance and training on operating the internal bleep system and other relevant procedures.

Who should I contact for more information or informal visits regarding the position?

You can contact Claire Bushby-Muffitt, Deputy Head of Facilities, at claire.bushby-muffitt@cht.nhs.uk or by calling 01484 344200.

Will I need to handle alarms, and if so, what types?

Yes, you will be responsible for handling emergency calls, alarm systems, and monitoring clinical alarms across the hospital site.

Can I expect to work on short notice for this role?

Yes, there may be a requirement to work at short notice to cover absences and holidays, so flexibility is needed.

What is the department's primary responsibility?

The Switchboard department provides a call handling service for patients, customers, and staff within the hospital.

Is there a requirement to liaise with emergency services?

Yes, the operator acts as a liaison between the hospital and emergency services in case of an emergency fire call or other urgent situations.

What skills are essential for this position?

Essential skills include the ability to work speedily with accuracy, excellent customer service, and the capability to remain calm under pressure.

Calderdale and Huddersfield NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

Calderdale and Huddersfield NHS Foundation Trust (CHFT) offers a broad range of healthcare services, including acute, emergency, and elective care, across Calderdale and Huddersfield. Their mission is to provide high-quality, patient-centered care that improves health outcomes and ensures safety. Their purpose is to deliver excellent clinical services, enhance community well-being, and support continuous improvement and innovation in healthcare.