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Technical Services Engineer

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ClearCourse

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need database experience (preferably SQL Server), IT customer service skills, Windows OS familiarity, strong communication, and problem-solving abilities, along with effective organizational skills.
  • You will log and address tickets, maintain records, engage professionally with customers, prioritize teamwork, take ownership of issues, and foster positive relationships while solving problems proactively.

Requirements

  • Experience of database use (preferably SQL Server)
  • Experience working in customer service in an IT environment
  • Experience in using and supporting Windows OS and Windows Office applications
  • Experience in dealing with customers face-to-face, online, or by telephone
  • Exceptional interpersonal and communication skills, both verbal and written
  • Proven strong analytical, problem-solving, logical thinking and decision-making skills
  • Evidence of effective organisational, planning and personal time management
  • Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows

Responsibilities

  • logging and addressing tickets
  • maintaining detailed records of customer interactions
  • engaging with customers professionally and amicably
  • prioritise teamwork
  • taking ownership of tickets until resolution
  • Building positive relationships with both colleagues and customers
  • having a confident telephone demeanor
  • maintaining a helpful attitude
  • having a proactive approach to problem-solving

FAQs

What is the role of a Technical Services Engineer at BlueZinc?

The Technical Services Engineer is responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers in a professional manner. The role includes areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work.

What qualities are essential for candidates applying for this position?

Essential qualities include exceptional interpersonal and communication skills, a confident telephone demeanor, a helpful attitude, a proactive approach to problem-solving, and a strong sense of teamwork and ownership of tickets until resolution.

What experience is required for this position?

Candidates should have experience with database use (preferably SQL Server), customer service in an IT environment, supporting Windows OS and Office applications, and dealing with customers face-to-face, online, or by telephone.

Are there any specific skills required for candidates?

Yes, candidates must possess strong analytical, problem-solving, logical thinking, decision-making skills, effective organisational and planning skills, and proficiency in using Microsoft Office, email, the internet, and Microsoft Windows.

What benefits does ClearCourse offer to employees?

ClearCourse offers a range of benefits, including Life Assurance and Group Income Protection, private medical cover with a cash plan, an enhanced company pension, a hybrid-working model with 25 days annual leave plus your birthday off, employee wellbeing perks, and generous training budgets.

How does ClearCourse support employee well-being?

ClearCourse supports employee well-being through various perks including Peppy Health, Perkbox, enhanced maternity, paternity, and adoption pay, as well as a focus on creating an inclusive culture.

Is there an opportunity for professional development?

Yes, ClearCourse provides generous training budgets and reimbursement for professional memberships to support employee development.

How does ClearCourse approach inclusivity in their hiring process?

ClearCourse is committed to an inclusive culture and actively seeks to attract diverse individuals. They encourage candidates with disabilities or those needing reasonable adjustments during the application and interview stages to inform them.

What is the company culture like at ClearCourse?

ClearCourse fosters a collaborative culture focused on innovation and growth, emphasizing teamwork and support, and has been recognized as one of the UK's Best Workplaces for Wellbeing in 2023.

Can I apply for this position if I have a disability?

Yes, ClearCourse welcomes applicants with disabilities and encourages them to inform the company about any reasonable adjustments needed during the application and interview processes.

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ClearCourse

Industry-specific and market-leading software, payments and services for UK SMEs.

Technology
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

We’re a software and payments business founded in 2018 with investment from Aquiline, a New York and London-based private equity firm. Operating across five divisions - Business Services, Events & Leisure, Membership Services, Payments, and Retail & Hospitality – we provide over 30 different software solutions that are fundamental to small and medium-sized enterprises (SMEs). As a company, we’re entirely guided by our FAIR™ values – Future-Proofed, Approachable, Integrity, Responsible – and we champion and celebrate diversity, equity, and inclusion. Our sites are bursting with the enthusiasm and expertise of more than 900 ClearCoursers that serves over 20,000 customers and countless consumers across the UK and Ireland. Our vision is to build a brilliant software and payments business, and our mission is to build it with the best people and products, and by integrating our software and payments platform, to deliver the best solution for our customers. We’re strongly advocating for Working Better Together™ - software gets better and more effective when it integrates with other software, and teams get stronger when we can bring brilliant people together.