FAQs
What is the role of a Technical Support Engineer at IBM?
The Technical Support Engineer at IBM is responsible for understanding the technical needs of partners, architecting solutions, providing technical support and training, and serving as the liaison between the company and partner organizations.
What are the required qualifications for this position?
Candidates should have previous experience in technical support, software services, or system administration for a large end-user community, as well as skills in troubleshooting, data analysis, and Windows Servers. Experience with RESTful APIs is a plus, and fluency in English is required.
Are there any preferred skills for this job?
Preferred skills include database knowledge with the ability to write and update SQL queries, basic knowledge of JavaScript or similar languages, and understanding of Agile methodologies like Scrum or Kanban.
Will I receive training for this role?
Yes, the role involves providing technical support and training to partners to ensure successful implementation and adoption of joint solutions.
What kind of environment does IBM provide for its employees?
IBM offers a collaborative environment where employees are encouraged to learn and develop their careers, remain curious, be open to feedback, and embrace challenges with a focus on outcomes and teamwork.
Is COVID-19 vaccination required for employment?
Yes, this job requires you to be fully COVID-19 vaccinated prior to your start date, and proof of vaccination status will be required.
How important is communication in this role?
Strong communication skills are essential, as the Technical Support Engineer must effectively communicate technical details and next steps to customers, particularly at an executive level.
How does IBM support diversity and inclusion?
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer, ensuring that all qualified applicants receive consideration without regard to various personal characteristics and statuses.
What opportunities are there for career development at IBM?
IBM encourages continuous learning, growth, and experimentation among its employees, providing an environment where individuals can develop new skills and advance their careers.
How does IBM's culture reflect its values?
IBM's culture is centered around dedication to client success, innovation, trust, and personal responsibility, fostering an environment where employees can thrive regardless of their backgrounds.