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Technical Support Engineering

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Microsoft

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Mumbai, +1

AI generated summary

  • You need a Bachelor's in IT or related field plus 1+ years of relevant experience, or 3+ years of similar experience. Fluent English is a must.
  • You will investigate and resolve customer technical issues, build knowledge communities, enhance technical skills, and identify product defects for improvements.

Requirements

  • Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience
  • Language Qualification
  • English Language: fluent in reading, writing and speaking.

Responsibilities

  • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

FAQs

What is the primary mission of the Customer Experience & Success (CE&S) organization?

The primary mission of CE&S is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.

What role does the Customer Service & Support (CSS) organization play within CE&S?

CSS builds trust and confidence for every person and organization by delivering a seamless support experience, helping customers and partners resolve issues quickly, prevent future problems, and demonstrate new ways to achieve more from their Microsoft investment.

What new challenges are customers facing that the CSS organization aims to address?

Customers are facing complex challenges related to keeping their data protected and secure while increasingly relying on hybrid and cloud solutions.

What is the specific focus of the Security, Compliance, Identity and Management (SCIM) organization within CSS?

The SCIM organization is focused on enabling Microsoft’s commitment to collective Security strategy and handling critical customer needs related to security, compliance, identity, and management from start to finish.

What responsibilities does a Technical Support Engineer have?

A Technical Support Engineer owns, investigates, and solves customer technical issues, collaborates within and across teams, and participates in building communities to share knowledge.

What qualifications are required for this Technical Support Engineering position?

The position requires a Bachelor's degree in Computer Science, Information Technology, or related field AND 1+ years of relevant experience, OR 3+ years of experience in technical support, consulting, or IT, OR equivalent experience.

Is fluency in English required for this role?

Yes, fluency in reading, writing, and speaking English is required.

What opportunities for career growth does this role provide?

The role allows for accelerated career growth by honing problem-solving, collaboration, research skills, and developing technical proficiency.

Will I be part of a team-oriented environment?

Yes, the role encourages collaboration within a team-oriented environment to deliver effective support to customers.

What does Microsoft aim to achieve with its mission?

Microsoft aims to empower every person and organization on the planet to achieve more.

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.