FAQs
What is the primary mission of the Customer Experience & Success (CE&S) organization?
The primary mission of CE&S is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.
What role does the Customer Service & Support (CSS) organization play within CE&S?
CSS builds trust and confidence for every person and organization by delivering a seamless support experience, helping customers and partners resolve issues quickly, prevent future problems, and demonstrate new ways to achieve more from their Microsoft investment.
What new challenges are customers facing that the CSS organization aims to address?
Customers are facing complex challenges related to keeping their data protected and secure while increasingly relying on hybrid and cloud solutions.
What is the specific focus of the Security, Compliance, Identity and Management (SCIM) organization within CSS?
The SCIM organization is focused on enabling Microsoft’s commitment to collective Security strategy and handling critical customer needs related to security, compliance, identity, and management from start to finish.
What responsibilities does a Technical Support Engineer have?
A Technical Support Engineer owns, investigates, and solves customer technical issues, collaborates within and across teams, and participates in building communities to share knowledge.
What qualifications are required for this Technical Support Engineering position?
The position requires a Bachelor's degree in Computer Science, Information Technology, or related field AND 1+ years of relevant experience, OR 3+ years of experience in technical support, consulting, or IT, OR equivalent experience.
Is fluency in English required for this role?
Yes, fluency in reading, writing, and speaking English is required.
What opportunities for career growth does this role provide?
The role allows for accelerated career growth by honing problem-solving, collaboration, research skills, and developing technical proficiency.
Will I be part of a team-oriented environment?
Yes, the role encourages collaboration within a team-oriented environment to deliver effective support to customers.
What does Microsoft aim to achieve with its mission?
Microsoft aims to empower every person and organization on the planet to achieve more.