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Telephonist

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Northampton General Hospital NHS Trust

17d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare

AI generated summary

  • You need excellent communication skills, a courteous demeanor, responsiveness to users’ needs, and flexibility to work shifts, including nights, weekends, holidays, and Christmas Day.
  • You will operate the Avaya Telephone System, manage alarms, provide non-clinical support to patients, and ensure efficient service in a 24/7 environment, including shifts on weekends and holidays.

Requirements

  • excellent communication skills
  • courteous and friendly
  • responsive to the needs of the Trust and their users
  • may be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends and Bank Holidays and Christmas Day

Responsibilities

  • Working on the Trusts Avaya Telephone System the candidate will be required to operate the central communication service and its associated systems.
  • The post holder will be a member of the Unified Communications team responsible for working in the Switchboard team using the correct processes and procedures for when staff are handling the Trust alarm systems, such as Fire alarms, Theatre Medical Gas alarms, Pharmacy fridge alarms, intruder alarms, trust bleeps and the Emergency phone ensuring the correct crash team are sent to the correct location from the information given.
  • The post holder will be a member of a team on the Switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.
  • Acting as the first point of contact to the group, providing general non-clinical advice, information guidance or ancillary services directly to patients, clients, relatives or carers.
  • To meet the needs of a 24/7 public facing service the post holder may be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends and Bank Holidays and Christmas Day.

FAQs

What are the working hours for the Telephonist position?

The working hours for this position are Saturday from 13:00 to 18:00 and Sunday from 08:00 to 16:30.

Is this position part of a team?

Yes, the post holder will be a member of the Unified Communications team, specifically working in the Switchboard team.

What skills are required for this role?

The ideal candidate must have excellent communication skills and should be courteous and friendly, with a strong emphasis on customer care.

What kind of alarms will I be handling in this role?

You will be required to handle various alarm systems, including Fire alarms, Theatre Medical Gas alarms, Pharmacy fridge alarms, intruder alarms, trust bleeps, and the Emergency phone.

Does this job require shift work?

Yes, the post holder may be required to work shifts that include daytime, evening, and night time hours on both weekdays and weekends, as well as Bank Holidays and Christmas Day.

What are the values upheld by the University Hospitals of Northamptonshire?

The values upheld are Compassion, Accountability, Respect, Integrity, and Courage.

Are there opportunities for informal visits to learn more about this position?

Yes, for further details or informal visits, you can contact Juliette Bodsworth, the Switchboard Supervisor, via email at juliette.bodsworth@nhs.net or by phone at 01604 545747.

Does the hospital actively encourage applications from diverse backgrounds?

Yes, the hospital group encourages applications from individuals who identify with all protected groups, particularly those from BAME, Disabled, and LGBTQ+ backgrounds, due to their underrepresentation.

Is there support for military personnel and their families?

Yes, we are a Defence positive trust, supporting our reservists, veterans, spouses, and partners.

What is the main responsibility of the Telephonist in this role?

The main responsibility is to operate the central communication service and provide non-clinical advice, information, guidance, or ancillary services directly to patients, clients, relatives, or carers.

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Northampton General Hospital NHS Trust

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Northampton General Hospital NHS Trust provides general acute services for a population of 380,000 and hyper-acute stroke, vascular and renal services to people living throughout whole of Northamptonshire, a population of 684,000. The Trust is also an accredited cancer centre and provides cancer services to a wider population of 880,000 who live in Northamptonshire and parts of Buckinghamshire. We are one of the largest employers in Northampton and we are looking for talented nurses and doctors to join our MDT's and to deliver the best possible care to all of our patients. If you believe you can make a difference, come and join our team here at Northampton General Hospital NHS Trust.