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Training Manager

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Marriott International

29d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Education & Teaching
  • Pune

AI generated summary

  • You need a 2-year degree and 2 years of experience, or a 4-year degree and certification as a trainer, in HR, hospitality, or a related field.
  • You will promote training programs, enhance guest satisfaction, monitor employee progress, assess performance gaps, manage the training budget, and ensure alignment with brand values.

Requirements

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
  • OR
  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Responsibilities

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.
  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.

FAQs

What is the job title for this position?

The job title is Training Manager.

Where is the location of this job?

The location of this job is at the JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India.

What is the job category for this position?

The job category for this position is Human Resources.

What are the primary responsibilities of the Training Manager?

The primary responsibilities include driving company values and philosophy, administering employee training programs, evaluating training effectiveness, developing training plans and budgets, and managing training budgets.

What are the education and experience requirements for this role?

Candidates must have either a 2-year degree in relevant fields and 2 years of experience, or a 4-year bachelor's degree in a related major with no required work experience, along with certification as a trainer.

What types of training programs does the Training Manager oversee?

The Training Manager oversees programs focused on product knowledge, company philosophy, customer service, and leadership skills.

How does the Training Manager evaluate the effectiveness of training programs?

The Training Manager monitors enrollment and attendance, assesses participant progress, reviews feedback and data, and measures the transfer of learning to ensure effectiveness.

Is the position a full-time role?

Yes, this is a full-time position.

What is the work environment like at JW Marriott?

The work environment at JW Marriott emphasizes a community atmosphere with camaraderie, opportunities for training and development, and a focus on holistic well-being.

Are there any specific values that the Training Manager needs to promote?

Yes, the Training Manager needs to promote company values, brand philosophy, and guest satisfaction as part of the training and development activities.

To whom does the Training Manager report?

The Training Manager collaborates with the property leadership team and partners with operational leaders to identify training needs.

What do we mean by "The JW Treatment™"?

"The JW Treatment™" refers to the commitment to taking exceptional care of guests, which begins with taking care of associates, fostering a positive and supportive work environment.

Does Marriott International offer opportunities for career growth?

Yes, Marriott International provides opportunities for career growth, development, and recognition within a global team.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.