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UK/I CORP Customer Success Manager

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HubSpot

30d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin
  • Quick Apply

AI generated summary

  • You need fluency in English, 2+ years in client-facing roles, strong knowledge of media/digital, problem-solving skills, and the ability to build relationships and manage expectations.
  • You will manage 100-200 customer relationships, conduct deep-dive meetings, address inquiries, promote product growth, and solve technical issues for optimal HubSpot usage.

Requirements

  • Fluency in written and spoken English
  • 2+ years of experience in a client-facing or account management role
  • Business savvy with consultative, problem solving, and issue resolution skills
  • Strong knowledge of the media/digital landscape
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Super organised, quick learner who works well under pressure
  • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
  • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
  • Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

Responsibilities

  • Manage 100 – 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
  • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
  • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
  • Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software.
  • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth.
  • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them.

FAQs

What is the job title for this position?

The job title is UK/I CORP Customer Success Manager.

Where is this position located?

This position can be based in our Dublin, Berlin, London, Paris, Madrid, or Ghent offices, or it can be remote from anywhere in Ireland, Germany, UK, France, Spain, or Belgium.

What are the primary responsibilities of the Customer Success Manager?

The primary responsibilities include managing 100 – 200 customer relationships, aligning customer goals with resources, partnering with different teams at HubSpot to solve customer needs, conducting regular meetings with customers, promoting growth within the install base, and understanding technical roadblocks.

What qualifications are required for this role?

The qualifications required include fluency in written and spoken English, 2+ years of experience in a client-facing or account management role, strong problem-solving and negotiation skills, knowledge of the media/digital landscape, and understanding or willingness to learn about Inbound Marketing.

Is any prior knowledge of HubSpot software necessary for this role?

While prior knowledge of HubSpot software is beneficial, it is not explicitly required. A strong aptitude to learn quickly and independently about Inbound Marketing and HubSpot's products is essential.

How many customers will the Customer Success Manager manage?

The Customer Success Manager will manage between 100 to 200 customer relationships.

Does HubSpot offer any accommodations for candidates during the interview process?

Yes, if you need accommodations or assistance due to a disability, you can reach out to HubSpot using a designated form, and your information will be treated confidentially.

How does HubSpot foster a diverse and inclusive workplace?

HubSpot is committed to creating a diverse and inclusive workplace and has shared information on this commitment through their Career Diversity page and other resources, promoting a culture that empowers all employees.

Will training or onboarding involve in-person attendance?

Yes, employees joining the Engineering team will be required to attend a regional HubSpot office for in-person onboarding, and other gatherings may also involve in-person attendance.

What types of customers will I be working with in this role?

As a Customer Success Manager, you will work with a diverse range of customers, from marketing managers at manufacturing companies to CMOs of software firms, each with unique needs and goals.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.