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US Compliance Escalations Manager

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Visa

20d ago

  • Job
    Full-time
    Senior Level
  • Legal
  • Denver
  • Quick Apply

AI generated summary

  • You need 5+ years in compliance, a relevant degree, strong AML knowledge, communication skills, analytical abilities, and experience training others. Multinational exposure is a plus.
  • You will manage compliance escalations, assess high-risk applications, prepare STRs, train teams, support banking queries, and enhance financial crime policies while maintaining regulatory knowledge.

Requirements

  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Proven experience in a compliance role within the financial services industry.
  • Strong understanding of financial crime regulations and typologies.
  • Professional AML/ATF (ACAMS) accreditation preferred.
  • Excellent communication and presentation skills.
  • Ability to manage multiple tasks and work under pressure.
  • Strong analytical and decision-making skills.
  • Experience in training and coaching team members.
  • Multi-national experience and perspective are a strong plus.
  • Passion for payments and creating new solutions.
  • Flexible to work in an environment where needs are continually changing.
  • Deep expertise in the payments ecosystem preferred or, alternately, a good understanding of payments business and associated risks.

Responsibilities

  • Respond to day-to-day escalations from compliance operations and other first-line risk staff, including but not limited to adverse media alerts, high-risk transactions, and corner cases.
  • Make judgements on whether to accept or reject applications from high-risk clients.
  • Schedule and present specific cases to senior stakeholders such as the Director of Financial Crime or US Head of Compliance.
  • Prepare information required for Suspicious Transaction Report (STR) filing.
  • Maintain the internal STR register.
  • Deliver formal and informal training on changes in company policies and procedures, corner cases, risk appetite, and new policies/procedures to the compliance operations team and/or sales team.
  • Provide regular coaching and guidance to junior team members on specific cases that have been escalated.
  • Build and maintain relationships with the go-to-market organization to understand emerging opportunities and market developments.
  • Support Requests for Information (RFI) and queries from banking partners, including completing questionnaires and data requests.
  • Contribute to the ongoing enhancement of the financial crime framework by identifying new typologies and potential gaps in existing policies and procedures.
  • Support the Director of Financial Crime and US Head of Compliance in updating existing policy documents and developing new controls to mitigate new or evolving risks.
  • Participate in regular Global Financial Crime Group Update Meetings, Regional Escalation Forum, and other relevant meetings.
  • Maintain an excellent technical knowledge of financial crime regulations and keep up to speed with new developments and the latest regulatory positions of key markets.
  • Be aware of changes in the wider business (products, jurisdictions, etc.) and how these may impact the compliance operations team.
  • Support projects to enhance the financial crime framework, including new processes and system implementation following audit and regulatory inspection findings.
  • Assist in reviewing client migration processes.

FAQs

What is the job title for this position?

The job title is US Compliance Escalations Manager.

What are the key responsibilities of the US Compliance Escalations Manager?

Key responsibilities include managing escalations, providing training, responding to compliance operations inquiries, preparing Suspicious Transaction Reports (STR), maintaining an internal STR register, and supporting the enhancement of the financial crime framework.

What qualifications are required for the position?

A minimum of 5 years of relevant work experience with a Bachelor's Degree is required, or at least 2 years of experience with an Advanced degree, or 0 years of experience with a PhD.

Is there a preferred certification for this position?

Professional AML/ATF (ACAMS) accreditation is preferred.

What skills are essential for the US Compliance Escalations Manager role?

Essential skills include excellent communication and presentation skills, strong analytical and decision-making abilities, experience in training and coaching, and the ability to manage multiple tasks under pressure.

What is the expected travel requirement for this position?

This position requires travel of 5-10% of the time.

Does the job involve training and coaching team members?

Yes, the role involves delivering formal and informal training as well as providing regular coaching and guidance to junior team members.

What type of working environment does this position offer?

This is a hybrid position, which involves both remote and in-office work, with the expectation of in-office days to be confirmed by the hiring manager.

What are the mental and physical demands of this job?

The position will be performed in an office setting, requiring the incumbent to sit and stand at a desk, communicate in person and by phone, and operate standard office equipment.

What is the estimated salary range for this position in the U.S.?

The estimated salary range for a new hire into this position is between $111,200 to $144,000 per year, which may include potential sales incentives.

Are there benefits associated with this position?

Yes, Visa offers a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and a Wellness Program.

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Visa

Technology
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.