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US Compliance Escalations Manager

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Visa

2mo ago

  • Job
    Full-time
    Senior Level
  • Legal
  • Austin
  • Quick Apply

AI generated summary

  • You need 5+ years in compliance, a strong grasp of financial crime regulations, AML/ATF accreditation is preferred, and excellent communication skills. Multi-national experience is a plus.
  • You will handle compliance escalations, assess high-risk applications, prepare STRs, train staff, support banking queries, and collaborate on improving the financial crime framework.

Requirements

  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Proven experience in a compliance role within the financial services industry.
  • Strong understanding of financial crime regulations and typologies.
  • Professional AML/ATF (ACAMS) accreditation preferred.
  • Excellent communication and presentation skills.
  • Ability to manage multiple tasks and work under pressure.
  • Strong analytical and decision-making skills.
  • Experience in training and coaching team members.
  • Multi-national experience and perspective are a strong plus.
  • Passion for payments and creating new solutions.
  • Flexible to work in an environment where needs are continually changing.
  • Deep expertise in the payments ecosystem preferred or, alternately, a good understanding of payments business and associated risks.

Responsibilities

  • Respond to day-to-day escalations from compliance operations and other first-line risk staff, including but not limited to adverse media alerts, high-risk transactions, and corner cases.
  • Make judgements on whether to accept or reject applications from high-risk clients.
  • Schedule and present specific cases to senior stakeholders such as the Director of Financial Crime or US Head of Compliance.
  • Prepare information required for Suspicious Transaction Report (STR) filing.
  • Maintain the internal STR register.
  • Deliver formal and informal training on changes in company policies and procedures, corner cases, risk appetite, and new policies/procedures to the compliance operations team and/or sales team.
  • Provide regular coaching and guidance to junior team members on specific cases that have been escalated.
  • Build and maintain relationships with the go-to-market organization to understand emerging opportunities and market developments.
  • Support Requests for Information (RFI) and queries from banking partners, including completing questionnaires and data requests.
  • Contribute to the ongoing enhancement of the financial crime framework by identifying new typologies and potential gaps in existing policies and procedures.
  • Support the Director of Financial Crime and US Head of Compliance in updating existing policy documents and developing new controls to mitigate new or evolving risks.
  • Participate in regular Global Financial Crime Group Update Meetings, Regional Escalation Forum, and other relevant meetings.
  • Maintain an excellent technical knowledge of financial crime regulations and keep up to speed with new developments and the latest regulatory positions of key markets.
  • Be aware of changes in the wider business (products, jurisdictions, etc.) and how these may impact the compliance operations team.
  • Support projects to enhance the financial crime framework, including new processes and system implementation following audit and regulatory inspection findings.
  • Assist in reviewing client migration processes.

FAQs

What is the primary responsibility of the US Compliance Escalations Manager?

The primary responsibility is to manage escalations, provide training, and enhance the financial crime framework, specifically within the US region.

How many years of relevant work experience are required for this position?

The basic qualifications require 5 or more years of relevant work experience with a Bachelor's Degree, or at least 2 years with an Advanced Degree, or 0 years with a PhD.

Is there a preferred accreditation for this role?

Yes, a professional AML/ATF (ACAMS) accreditation is preferred.

What is the estimated salary range for this position?

The estimated salary range for a new hire into this position is $117,700 to $153,000 USD per year, depending on job-related factors.

What kind of experience is preferred for this role?

Preferably, candidates should have 6 or more years of work experience with a Bachelor's Degree or 4 or more years with an Advanced Degree, as well as proven experience in a compliance role within the financial services industry.

Are there opportunities for training and coaching in this role?

Yes, this role involves delivering formal and informal training as well as providing regular coaching and guidance to junior team members on specific escalated cases.

What are the travel requirements for this position?

This position requires travel of 5-10% of the time.

What does the work environment look like for this position?

The position will be performed in an office setting, requiring the incumbent to sit and stand at a desk, communicate in person and by telephone, and operate standard office equipment.

Will this position be involved in preparing Suspicious Transaction Reports?

Yes, the role includes preparing information required for Suspicious Transaction Report (STR) filing and maintaining the internal STR register.

Is multi-national experience considered beneficial for this role?

Yes, multi-national experience and perspective are considered a strong plus for this position.

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Visa

Technology
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.