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Vehicle Progressor

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BMW Group

Oct 18

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dundee, +5

Requirements

  • A full UK driving licence
  • Good communication and interpersonal skills
  • Confidence with IT systems
  • Organisational skills
  • Security and compliance focussed
  • The ability to prioritise your workload and achieve deadlines
  • Experience is preferred but not essential. Training can be provided for a candidate who demonstrates a high level of enthusiasm and the other required criteria.

Responsibilities

  • Receiving all new and used vehicles from outside suppliers and transport companies, ensuring that relevant delivery documentation is completed to a high standard and all relevant paperwork is with the car.
  • Carrying out a full appraisal on all vehicles as soon as they are in stock using our internal systems.
  • Processing internal and third-party claims with relevant suppliers.
  • Liaising with internal departments to ensure claims are processed within the required timescale.
  • Taking photos/videos to support the claims process.
  • Supporting your colleagues to ensure our vehicles are ready for handovers and delivery.
  • Monitoring and implementing key security and compliance procedures.
  • Monitoring any outstanding issues to ensure customer satisfaction.
  • Liaising with our Head Office and internal departments on a daily basis.
  • Any other ad-hoc duties that may be asked of management to help us work as One Business e.g., pitch work, photography for our website and delivery of vehicles.

FAQs

What is the primary role of a Vehicle Progressor at Arnold Clark Kirkcaldy?

The primary role of a Vehicle Progressor is to book cars in and out, carry out vehicle appraisals, process claims, and ensure an efficient flow of vehicles is maintained.

Is previous experience necessary for this position?

Experience is preferred but not essential, as training can be provided for candidates who demonstrate a high level of enthusiasm and meet the required criteria.

What qualifications do I need to apply for the Vehicle Progressor position?

A full UK driving licence is required, along with good communication and interpersonal skills, confidence with IT systems, and strong organisational abilities.

What are the day-to-day duties of a Vehicle Progressor?

Day-to-day duties include receiving vehicles, carrying out appraisals, processing claims, liaising with departments, taking supportive photos/videos, and monitoring outstanding issues for customer satisfaction.

What kind of training will be provided for new employees?

Training will be provided to help candidates learn to operate internal systems and carry out the responsibilities associated with the Vehicle Progressor role.

What are the key skills needed for this job?

Key skills include good communication and interpersonal skills, confidence with IT systems, organisational skills, and the ability to prioritise workload and achieve deadlines.

What rewards are associated with the Vehicle Progressor position?

Rewards include 33 days of holiday allowance, generous retail discounts, private healthcare, access to a GP 24/7, pension scheme, maternity and paternity packages, and opportunities for training and progression.

How does the company ensure customer satisfaction?

The Vehicle Progressor monitors outstanding issues and communicates with customers and internal departments to resolve any concerns promptly.

Will I need to work with other departments?

Yes, liaising with internal departments and the Head Office is a daily task to ensure smooth operations and timely processing of claims.

What kind of work environment can I expect at Arnold Clark Kirkcaldy?

You can expect a collaborative work environment where teamwork is encouraged, and employees can support each other in their roles to ensure efficient operations.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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