Logo of Huzzle

Home

Matches

Explore

Manage

Virtual Access Manager

image

Inizio Engage

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Dallas
    Remote
  • Quick Apply

AI generated summary

  • You need a BS/BA, 3+ years in patient access, strong HCP engagement, payer navigation, excellent communication, teamwork, and proficiency in Microsoft Office. Product launch and specialty experience preferred.
  • You will educate healthcare providers on treatment access, navigate insurance processes, resolve patient issues, manage accounts virtually, and ensure compliance with regulations and policies.

Requirements

  • BS/BA Degree
  • Proven success operating in a virtual environment**
  • 3+ years of relevant experience in – reimbursement and patient access, market access, specialty pharmacy, or physician/system account management.
  • Experience engaging HCP staff in a support role to educate on access pathways and product requirements.
  • Experience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy).
  • Product launch experience preferred
  • Experience with specialty products acquired through specialty pharmacy networks.
  • Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy.
  • Exemplary interpersonal and listening skills.
  • Strong communication (written and verbal), and presentation skills.
  • Strong business acumen
  • High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues.
  • Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers.
  • Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

  • Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
  • Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
  • Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
  • Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
  • Serve as reimbursement expert for patient support services team for assigned geography/plans.
  • Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
  • Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
  • Virtually manage assigned accounts and align with FAM team on ongoing support needs.
  • Document call details with attention to data integrity to ensure compliance with program policies and business rules.
  • Navigate CRM platform in daily interactions and learn internal team processes.
  • Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
  • Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
  • Comply, take, and attend all required training.
  • Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

FAQs

What is the primary role of the Virtual Access Manager?

The Virtual Access Manager provides access education to healthcare providers (HCPs) of insured patients, engaging them to educate on pharmacy benefit coverage, prior authorization processes, and affordability programs for prescribed treatments.

What qualifications are required for this position?

A BS/BA Degree and at least 3 years of relevant experience in reimbursement and patient access, market access, specialty pharmacy, or physician/system account management are required.

Is prior experience with specialty pharmacy products necessary?

Yes, experience with specialty products acquired through specialty pharmacy networks is preferred.

What skills are emphasized for this role?

Strong communication, problem-solving skills, attention to detail, and the ability to engage collaboratively with healthcare providers and their staff are essential.

How does the Virtual Access Manager document their interactions?

The Virtual Access Manager is responsible for documenting call details with attention to data integrity to ensure compliance with program policies and business rules.

Is product launch experience important for this role?

Yes, product launch experience is preferred for candidates applying for this position.

What type of environment will I be working in?

The position operates in a virtual environment, requiring effective communication and engagement using digital tools.

Does the company provide training for this role?

Yes, the Virtual Access Manager is required to comply with and attend all required training sessions.

What is the company's stance on diversity and equal opportunity employment?

Inizio Engage is committed to being an equal opportunity employer, considering individuals without regard to various characteristics protected by law.

What benefits does Inizio Engage offer?

Inizio Engage offers competitive compensation, excellent benefits including medical, dental, vision, 401k, and life insurance, as well as performance-driven incentives and a positive company culture.

image

Inizio Engage

Inizio Engage is a global strategic, commercial and creative engagement partner that specializes in healthcare.

Science & Healthcare
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

Inizio Engage is a global strategic, commercial and creative engagement partner that specializes in healthcare. Combining our unique mix of consultation, creation and activation expertise with the latest technology, we design and deliver tailored solutions that inspire lasting change. Breakthroughs in science. New technologies. Economic uncertainty. Global events. Regulatory changes. It’s tough to keep up. And for our clients, the pace of change is only increasing. But, for those who can adapt fast enough, this unprecedented change represents an unparalleled opportunity. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe