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Ward Clerk/Receptionist Elective Hub

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The Shrewsbury and Telford Hospital NHS Trust

4d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need experience with the public, good IT skills, and the ability to stay calm under pressure. Flexibility with hours and coverage for leave is required. Full training is provided.
  • You will welcome patients, manage records, handle calls, order transport, update demographics, and ensure cleanliness while collaborating with the team for smooth operations in the Elective Hub.

Requirements

  • The successful applicant will need to have experience in dealing with the general public
  • They will have good IT skills and remain calm under pressure in this challenging role
  • You will be required to be flexible within the contracted hours
  • You will also provide cover for annual leave and sickness
  • Full training will be provided for all candidates

Responsibilities

  • Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for elective patients.
  • Answer the telephone, responding to questions or requests as appropriate.
  • Request and collect (or deliver when requested) notes from various departments.
  • Order transport for patients as requested by nursing staff, competing appropriate paperwork.
  • Ensure records are sent from the unit correctly compiled and completed following patient discharge.
  • Ensure demographics of admitted, transferred and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the units bed state.
  • Working with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, communicating effectively with work colleagues, ensuring health and safety and cleaning standards of your designated area are kept to high standard.

FAQs

Is this position open to external candidates?

No, this position is **INTERNAL ONLY**, meaning it is only open to current employees of the organization.

What type of experience is required for this role?

The successful applicant will need to have experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure.

Will I receive training for this role?

Yes, full training will be provided for all candidates selected for the position.

What are the main duties of the Ward Clerk/Receptionist in the Elective Hub?

Main duties include welcoming new patients, answering telephone inquiries, managing patient records, ordering transport, and collaborating with the multidisciplinary team (MDT) to ensure smooth operations.

Are there flexible hours for this position?

Yes, the role requires flexibility within the contracted hours, including potential cover for annual leave and sickness.

What is the work environment like at The Princess Royal Hospital?

The work environment is designed to provide high-quality, safe care for patients. The organization promotes a culture where staff are proud to work, aiming to maintain high standards at all times.

What are the opportunities for professional development?

The Shrewsbury and Telford Hospital NHS Trust offers excellent professional development opportunities as part of its commitment to supporting staff growth.

Is prior experience in healthcare required for this position?

While specific prior healthcare experience is not mentioned, experience in dealing with the general public is essential, and familiarity with healthcare settings could be beneficial.

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The Shrewsbury and Telford Hospital NHS Trust

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

The Shrewsbury and Telford Hospital NHS Trust is the main provider of acute hospital services for half a million people in Shropshire, Telford & Wrekin and mid Wales. The Trust runs the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury.