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2025 Performance Strategy, MBA Intern, US

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Uber

25d ago

  • Internship
    Full-time
    Summer Internship
  • Consulting
    Data
  • San Francisco

AI generated summary

  • You must be a first-year MBA student (graduating in 2026) with problem-solving skills, data analysis experience, strong communication, SQL proficiency, and project management experience.
  • You will analyze data to assess efficiency, productivity, and customer satisfaction, then recommend strategies for improvement and develop related incentives and career development programs.

Requirements

  • Currently enrolled as a first-year MBA student, expected to graduate in 2026
  • Experience in problem-solving and proposing outstanding solutions to complex issues
  • Ability to use data to develop insights and measure performance
  • Previous experience working strategy, operations, consulting, incentives design, and/or performance management
  • Experience working closely and communicating optimally with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
  • Demonstrated experience interpreting and presenting data to various audiences. Ability to translate quantitative findings into action plans
  • Strong verbal and written communication skills. Able to synthesize a lot of information quickly, highlight key take-aways, and disseminate meaningful insights
  • Proficient in using SQL
  • Project and/or program management experience
  • Self-motivated with a proven track record to take initiative in a fast paced environment

Responsibilities

  • Use a data-focused approach to identify, understand, and measure the efficiency, productivity, quality and customer satisfaction (CSAT) of the support provided by the CST
  • Recommend strategies to improve efficiency, productivity, quality and CSAT
  • Translate those recommendations into incentives, performance management and recognition programs, job architecture refinements and career development philosophy.

FAQs

What is the duration of the internship?

The internship lasts for 12 weeks during the Summer of 2025.

What is the expected graduation year for applicants?

Applicants should be first-year MBA students expected to graduate in 2026.

What will the focus of the internship be?

The focus will be on analyzing and redefining strategies for the Community Specialists Team (CST) in light of GenAI developments, including incentives, job architecture, and career development.

Is experience with data analysis required for this role?

Yes, a firm foundation in data analysis and the ability to translate findings into actionable insights are essential qualifications for the internship.

What preferred qualifications should candidates have?

Preferred qualifications include experience in strategy, operations, consulting, performance management, and the ability to work with various stakeholders in a fast-paced environment.

What skills are important for this internship?

Important skills include strong verbal and written communication skills, proficiency in SQL, problem-solving abilities, and experience interpreting and presenting data.

Will interns have the autonomy to define strategies?

Yes, interns will have the autonomy to identify opportunity areas and work independently with program teams and operations leaders to develop a strategy.

Where is the position based?

The position is based in San Francisco, CA.

What is the hourly pay for this internship?

The base hourly rate for this role is USD$54.00 per hour.

What types of projects will interns be involved in?

Interns will use a data-focused approach to measure efficiency, productivity, quality, and customer satisfaction of the support provided by CST, and recommend strategies for improvement.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness