Pharmacy Intern - Grad

CVS Health

1mo ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Watertown

AI generated summary

You must be a PharmD graduate, obtain pharmacist licensure, possess intern/technician licensure, have 1+ years of related experience, and be proficient in Microsoft Suite.
You will assist pharmacists, fulfill prescriptions, provide patient care and counseling, manage inventory, perform immunizations, and comply with regulations while promoting a positive team environment.

Requirements

PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus:
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning:
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution:
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical Demands:
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision; quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
1+ years of related work experience in pharmacy, retail, medical, or customer service setting
Ability to become immunization certified: Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function
Ability to work in home store, and across the market in other locations, to meet business needs
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Responsibilities

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
Educating patients about vaccines and answering questions to obtain informed consent
Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
Reviewing and collecting patient information; tracking and documenting for each applicable patient

FAQs

What is the primary role of a Graduate Pharmacy Intern at CVS Health?

The primary role of a Graduate Pharmacy Intern at CVS Health is to support pharmacy teams in delivering high-quality patient care while developing their own skills and knowledge in preparation for becoming a Pharmacist.

What qualifications are required to apply for the Graduate Pharmacy Intern position?

Candidates must be a PharmD graduate of a U.S. accredited program and able to obtain pharmacist licensure within the required timeframe, per state guidelines. They must also possess or be in the process of obtaining valid intern and/or technician licensure.

What type of training will Graduate Pharmacy Interns receive?

Graduate Pharmacy Interns will complete a comprehensive training roadmap within 120 days of graduation that includes hands-on experience, training in store and pharmacy operations, patient safety, and quality assurance practices.

Are Graduate Pharmacy Interns involved in patient care services?

Yes, Graduate Pharmacy Interns will assist in patient care services such as counseling, fielding medical questions, taking telephonic prescriptions, and may support immunizations if they meet the necessary legal requirements and training.

What are the physical demands of the Graduate Pharmacy Intern position?

The position requires mobility to remain upright for extended periods, lift and bag items, reach overhead, and perform tasks requiring detailed visual acuity, among other physical tasks.

Is prior experience in pharmacy or customer service preferred?

Yes, having 1+ year of related work experience in pharmacy, retail, medical, or customer service settings is preferred for applicants.

What are the working hours for this position?

Graduate Pharmacy Interns are expected to have regular and predictable attendance, including availability for nights and weekends.

What tools or software skills are advantageous for this position?

Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.) is preferred for this role.

What is the pay range for the Graduate Pharmacy Intern position?

The typical pay range for this role is $20.25 - $42.00.

Can Graduate Pharmacy Interns expect opportunities for growth within CVS Health?

Yes, CVS Health provides challenging opportunities for learning and professional growth, with the aim of preparing Graduate Pharmacy Interns for increased responsibilities and future Pharmacist roles.

CVS Health

Bringing our heart to every moment of your health.

Science & Healthcare

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.