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A&E Receptionist

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East Kent Hospitals University NHS Foundation Trust

9d ago

  • Job
    Full-time
    Junior Level

AI generated summary

  • You must manage calls, book patients, update data accurately, assist with discharges, arrange transport, and perform clerical tasks while ensuring customer service standards are met.
  • You will manage reception duties, handle calls, book patients, input data, assist with discharges, arrange transport, and perform necessary clerical tasks efficiently.

Requirements

  • - To provide an efficient and comprehensive administration and reception service.
  • - To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner. Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.
  • - Book in and direct all patients who attend the department.
  • - Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately.
  • - Assist the Nurse in Charge in the discharge process of patients.
  • - To arrange the most appropriate transport for discharge / transfer and follow up clinics.
  • - To undertake any clerical duties as deemed necessary.

Responsibilities

  • - To provide an efficient and comprehensive administration and reception service.
  • - To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner.
  • - Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.
  • - Book in and direct all patients who attend the department.
  • - Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately.
  • - Assist the Nurse in Charge in the discharge process of patients.
  • - To arrange the most appropriate transport for discharge / transfer and follow up clinics.
  • - To undertake any clerical duties as deemed necessary.

FAQs

What is the working schedule for the A&E Receptionist position?

The position requires working in the Emergency Department 24/7, 365 days a year.

Is previous experience necessary for this role?

While previous experience is beneficial, it is not explicitly stated as a requirement; however, strong customer service skills are essential.

Does this role require any special qualifications?

The job description does not specify particular qualifications, but strong administrative and customer service skills are necessary.

Will I need to travel between different sites?

Yes, the post holder will be required to have their own transport to allow working across two sites.

What type of administrative tasks will I be responsible for?

Responsibilities include inputting and updating data on the computer system, handling telephone enquiries, booking in patients, and undertaking any clerical duties as deemed necessary.

Is this a permanent position?

Yes, the A&E Receptionist position is offered on a permanent basis.

Can I apply if I previously submitted an application?

No, previous applicants need not apply.

Is there a support system for applicants with disabilities?

Yes, applicants may seek appropriate support for their applications if they have declared a disability.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Lauren Harber, Deputy Operations Manager, at Lauren.Harber@nhs.net or call 07929771815.

What does the organization look for in a candidate?

The organization seeks compassionate people passionate about making a difference in the lives of patients, families, and carers.

East Kent Hospitals University NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

East Kent Hospitals University NHS Foundation Trust delivers a range of healthcare services across hospitals in East Kent, including emergency care, elective surgeries, and specialized medical treatments. Their mission is to provide excellent, compassionate care to improve the health and well-being of the community. They aim to ensure that patients receive high-quality, effective treatment and support in a safe and caring environment.