FAQs
What are the essential functions of the Access Services Representative 2 role?
The essential functions include conducting patient interviews to obtain demographic and financial data, verifying insurance eligibility, calculating and collecting patient liability, performing cashiering responsibilities, assisting patients with directions and mobility, adhering to compliance standards, conducting training, and accepting new responsibilities as assigned.
What qualifications are required for this position?
A high school diploma or GED equivalent is required, along with 2 years of healthcare or customer service experience or education equivalency.
What skills are necessary for success in this role?
Key skills include good listening, interpersonal and communication abilities, a professional demeanor in stressful situations, high levels of empathy, excellent data entry and computer navigational skills, and the ability to manage multiple priorities effectively.
Are there any specific benefits offered for this position?
Yes, the benefits include immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual starting from Day 1.
Is training provided for new employees in this role?
Yes, the Access Services Representative 2 conducts formal, documented training and serves as a resource to others.
How does this role contribute to the patient experience?
The role involves obtaining accurate information for registration and billing, negotiating payment arrangements, and providing assistance to patients, which all contribute to a positive patient experience during potentially stressful times.
What types of tasks might be included in cashiering responsibilities?
Cashiering responsibilities may include collecting payments, managing cash transactions, and ensuring adherence to cash policy requirements.
How important is empathy in this role?
Empathy is critical, as the role requires effectively communicating with patients and family members during traumatic events while providing exceptional customer service.
Is prior healthcare experience necessary?
Yes, 2 years of healthcare experience or relevant customer service experience is required for this position.
Can this position require multitasking?
Yes, the role involves multiple, changing priorities, and the ability to manage them in an organized manner is essential for success.