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Access Services Representative 2

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Baylor Scott & White Health

Aug 1

Applications are closed

  • Job
    Full-time
    Junior (1-2 years)
  • Belton

Requirements

  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
  • Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
  • Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
  • Excellent data entry, numeric, typing and computer navigational skills.
  • Basic computer skills and Microsoft Office.
  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - 2 Years of Experience

Responsibilities

  • Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
  • Knows the patient flow processes in each area.
  • Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
  • Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.
  • Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.
  • Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
  • May be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent’s responsibilities within the department.
  • Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary.
  • Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.
  • Conducts formal, documented training and serves as a resource to others.
  • Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

FAQs

What is the primary responsibility of an Access Services Representative 2?

The primary responsibility is to obtain current and accurate demographics and insurance information for patient registration, verify insurance benefits, negotiate, and collect patient financial responsibilities.

What qualifications are required for this position?

A high school diploma or GED equivalent is required, along with 2 years of healthcare or customer service experience or education equivalency.

Is experience in the healthcare industry necessary for this role?

Yes, candidates are required to have at least 2 years of experience in healthcare or customer service.

What skills are essential for an Access Services Representative 2?

Essential skills include good listening, interpersonal and communication skills, empathy, data entry, numeric, typing, and basic computer skills including knowledge of Microsoft Office.

What kind of training does the Access Services Representative 2 provide?

This position involves conducting formal, documented training and serving as a resource to other staff members.

Are there performance metrics or goals associated with this position?

Yes, there are goals related to patient registration, insurance verification, and the effective management of patient financial responsibilities.

What is the work environment like for this role?

The work environment can be highly stressful and emotional, as it involves interacting with patients in various states of health, including critical situations.

Are there opportunities for career advancement in this position?

Yes, the role includes opportunities for cross-training in different areas and involvement in process improvement initiatives.

What benefits are offered for this position?

The benefits package includes immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning on Day 1.

Is cash handling a part of the responsibilities for an Access Services Representative 2?

Yes, the role may involve performing cashiering responsibilities according to established policies and procedures.

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Baylor Scott & White Health

Changing Healthcare for the Better.

Science & Healthcare
Industry
10,001+
Employees
1903
Founded Year

Mission & Purpose

As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform – MyBSWHealth. Through 51 hospitals and more than 1,100 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans. For more information, visit: BSWHealth.com.

Culture & Values

  • We serve faithfully

  • We never settle

  • We are in it together

  • We make an impact