FAQs
What is the primary responsibility of an Access Services Representative 2?
The primary responsibility is to obtain current and accurate demographics and insurance information for patient registration, verify insurance benefits, negotiate, and collect patient financial responsibilities.
What qualifications are required for this position?
A high school diploma or GED equivalent is required, along with 2 years of healthcare or customer service experience or education equivalency.
Is experience in the healthcare industry necessary for this role?
Yes, candidates are required to have at least 2 years of experience in healthcare or customer service.
What skills are essential for an Access Services Representative 2?
Essential skills include good listening, interpersonal and communication skills, empathy, data entry, numeric, typing, and basic computer skills including knowledge of Microsoft Office.
What kind of training does the Access Services Representative 2 provide?
This position involves conducting formal, documented training and serving as a resource to other staff members.
Are there performance metrics or goals associated with this position?
Yes, there are goals related to patient registration, insurance verification, and the effective management of patient financial responsibilities.
What is the work environment like for this role?
The work environment can be highly stressful and emotional, as it involves interacting with patients in various states of health, including critical situations.
Are there opportunities for career advancement in this position?
Yes, the role includes opportunities for cross-training in different areas and involvement in process improvement initiatives.
What benefits are offered for this position?
The benefits package includes immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning on Day 1.
Is cash handling a part of the responsibilities for an Access Services Representative 2?
Yes, the role may involve performing cashiering responsibilities according to established policies and procedures.