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Accounts Receivable Operations Analyst

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RingCentral

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Accounting & Tax
  • Manila
  • Quick Apply

AI generated summary

  • You need 2-3 years in B2B collections, a degree in Accounting, and NetSuite experience. Strong communication, analytical skills, attention to detail, and flexibility for night shifts and hybrid work are essential.
  • You will manage billing and collections, handle delinquent accounts, reconcile disputes, generate reports, participate in team planning, and leverage NetSuite for day-to-day tasks.

Requirements

  • To succeed in this role you must have the following:
  • Billing and Collections. Daily delinquency notices. Payment and billing reconciliations. Reconcile customer disputes as they pertain to payment of outstanding balances. High volume phone calls and emails to assigned delinquent customers
  • Reporting. Weekly and monthly reporting to direct supervisor. Able to build ad-hoc reporting utilizing NetSuite and Excel
  • Team Planning. Participate in team planning meetings. Team player able to assist where needed. Meet defined department goals and activity metrics
  • Netsuite Experience. Must have NetSuite experience
  • To succeed in this role you must have the following:
  • 2-3 years high volume B2B collections & deductions/dispute experience
  • Must be an Accounting Graduate
  • Must have a Netsuite experience
  • Desired Qualifications:
  • Knowledge of Collections, Cash Applications, and Billing procedures. B2B collections & deductions/dispute experience
  • Customer Service and Communication Skills - Provide excellent customer service to both internal and external customers. Provide excellent customer service to both internal and external customers. Ability to prioritize and handle multiple responsibilities
  • Analytical and Reporting skills - Ability to generate reports and using Excel (vlookup, pivots etc) for a key HR programs on a recurring basis, also responsible for ad hoc reporting and analysis. Good at using Microsoft Office Excel
  • Strong attention to detail goal-oriented
  • Willing to work on night shift
  • Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

Responsibilities

  • Billing and Collections. Daily delinquency notices. Payment and billing reconciliations. Reconcile customer disputes as they pertain to payment of outstanding balances. High volume phone calls and emails to assigned delinquent customers
  • Reporting. Weekly and monthly reporting to direct supervisor. Able to build ad-hoc reporting utilizing NetSuite and Excel
  • Team Planning. Participate in team planning meetings. Team player able to assist where needed. Meet defined department goals and activity metrics
  • Netsuite Experience. Must have NetSuite experience

FAQs

What is the primary responsibility of an Accounts Receivable Operations Analyst at Acquire BPO?

The primary responsibility includes managing billing and collections, daily delinquency notices, payment and billing reconciliations, and reconciling customer disputes related to outstanding balances.

What qualifications are required for the Accounts Receivable Operations Analyst position?

Candidates must have 2-3 years of high volume B2B collections and deductions/dispute experience and must be an accounting graduate with NetSuite experience.

Is experience with NetSuite a requirement for this role?

Yes, having experience with NetSuite is a must for this position.

What type of reporting tasks will the Accounts Receivable Operations Analyst be responsible for?

The analyst will be responsible for weekly and monthly reporting to their direct supervisor and generating ad-hoc reports using NetSuite and Excel.

What are the desired qualifications for this job?

Desired qualifications include knowledge of collections, cash applications, and billing procedures, strong customer service and communication skills, analytical and reporting skills, strong attention to detail, and a willingness to work on the night shift and in a hybrid setup.

How many days per month will the hybrid setup require working in the office?

The hybrid setup requires working in the office for 10-11 days per month, specifically in Cubao or Ortigas.

What benefits are offered to Accounts Receivable Operations Analysts at Acquire BPO?

Benefits include a comprehensive HMO package (medical and dental), paid time off and sick leave, quarterly performance bonuses, and employee assistance and wellness programs.

Does Acquire BPO have a commitment to diversity and equal opportunity?

Yes, Acquire BPO is an equal-opportunity employer that values diversity and does not discriminate on various bases such as race, gender, or disability status.

Are there any specific software skills required for this position?

Yes, proficiency in Microsoft Office Excel for reporting tasks, including using vlookups and pivot tables, is required.

Is there any flexibility in the working hours for this job?

Yes, the role may require working on a night shift to accommodate operational needs.

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RingCentral

A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center.

Technology
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.