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Administrative Booking Clerk

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Aneurin Bevan University Health Board

20d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare

AI generated summary

  • You need a good education, routine work knowledge, standard word processing skills, ECDL/CLAIT, busy environment experience, phone inquiry handling, computer skills, and customer service experience.
  • You will support the Bladder and Bowel Nursing Service, handle inquiries, provide customer service via phone, and liaise with third-party suppliers as needed.

Requirements

  • A good standard of education
  • understanding a range of routine work procedures
  • Standard Word Processing Skills
  • ECDL
  • CLAIT
  • Recent Experience of Working in a busy environment
  • Experience of dealing with telephone enquiries
  • Experience of working on computers
  • Customer Service Experience

Responsibilities

  • Support the Bladder and Bowel Nursing Service following operational practices and processes.
  • To deal with enquiries, advice and guidance available from line manager as needed.
  • Provide excellent customer service skills by supporting service users via the telephone in line with operational practices and processes.
  • Liaise with third party suppliers as and when required in line with operational practices and processes.

FAQs

What is the job title for this position?

The job title is Administrative Booking Clerk.

Is knowledge of specific software required for this role?

Knowledge of Myrddin and Clinical Workstation is desirable, but training will be provided for the successful candidate.

What type of skills are necessary for this position?

Excellent communication and organisational skills, good attention to detail, and the ability to work under pressure are necessary.

Is the ability to speak Welsh important for this job?

The ability to speak Welsh is desirable, but Welsh and/or English speakers are equally welcome to apply.

What kind of experience is required for applicants?

Applicants should have recent experience of working in a busy environment, dealing with telephone enquiries, and working on computers.

Will I receive communication regarding my application via email?

Yes, all recruitment-related correspondence will be sent to the email account registered on your application form, so please check it regularly.

Are there any benefits associated with this position?

Yes, there is a fantastic benefits package and extensive training and development opportunities.

How does the health board support work-life balance?

The health board promotes flexible working arrangements and offers initiatives to support a healthy work-life balance.

What is the salary for this position?

The salary for this position is £24,638 per annum, which includes a temporary top-up to reflect the incorporation of the living wage.

How can I apply for this position?

Interested applicants are encouraged to submit their applications as soon as possible, as the vacancy may close at any time.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers