FAQs
Do we support remote work?
Yes, we support remote work but primarily in a hybrid format, requiring Team Members to be on-site a minimum of three days per week.
What is the primary focus of the Analyst I, Ethnographic Research role?
The primary focus is to conduct qualitative research, including coding and analyzing open-ended guest comments, and providing insights into guests' experiences and sentiments.
What educational background is preferred for this position?
A Bachelor’s degree is required, with a preferred major in Social Science, Library Science, English/Literature, other Modern Languages/Literatures, or Business/Marketing.
How much qualitative research experience is required for this role?
A minimum of 2+ years of qualitative research experience is required, or 2+ years in roles that involve review, categorization, and synthesis of text-based information, totaling 3 years of applicable experience.
What specific skills are emphasized for this job?
Strong critical thinking, attention to detail, excellent command of English (written and oral), organizational skills, and the ability to synthesize and present data are emphasized.
Are there any language preferences for applicants?
Proficiency in English is required, and fluency in Spanish and/or Portuguese is considered a plus.
What tools should candidates be familiar with for this position?
Proficiency in Excel is required, and familiarity with Brandwatch social media software, qualitative data management tools, and large language models (LLMs) is a plus.
Will the Analyst I be involved in social listening?
Yes, the Analyst I will manage social listening queries and produce reports summarizing key topics and analyses of seasonal events.
Are there any supervisory responsibilities associated with this role?
Yes, the role carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
What is emphasized regarding the work environment at Universal Orlando Resort?
In-person collaboration is emphasized as key to success, with many Team Members working in a hybrid capacity while some roles require being on-site full time.