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Coordinator, Merchandise Specialty Services

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Universal Orlando Resort

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Orlando

AI generated summary

  • You need a high school diploma or GED, 1+ year in hospitality, and a commitment to follow Environmental, Health & Safety policies and training.
  • You will assist with event documentation, manage merchandise orders, update concessionaire files, ensure guest comments are addressed, and participate in safety practices and meetings.

Requirements

  • High School degree or GED required.
  • 1+ year experience in hospitality is required.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Responsibilities

  • Assist management with event documentation, including but not limited to location requests, revisions, confirmation of requests to park operators and 3rd party concessionaires. Complete billing each week and send to Finance. Be an active participant in the bi-weekly event meeting and attend specific task force meetings as requested.
  • Partner with the specialty buyer and merchandise warehouse for the execution of IDT’s. Includes requests from NBC, Comcast, UDX, Hotels and internal partners. All products will be ordered from the Merchandise warehouse and/or parks (if needed) and then fulfilled and delivered to designated locations. Ensure client is aware that the orders are completed. Process all sales in JDA throughout the month and then submit to Finance at the end of the month.
  • Assist management with concessionaires to include Microsoft OneNote file updates with Tech Service request updates, drive on requests, Guest Comments, Park Hour forecast and POS requests. Work with operators bi-weekly on the penny press collection and update Finance with any operational changes or updates to concessionaire business.
  • Assist management with Colorvision regarding documentation including Guest Comments and special events. Ensure Guest Comments are addressed with Colorvision in a timely manner and that special event requests are up to date. Follow-up in parks on any Tech Service requests.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

What is the main focus of the Coordinator, Merchandise Specialty Services position?

The main focus is to aid and support the General Manager of Merchandise Services with special events, interdepartmental transfers, concessionaires, and Colorvision, including administrative and operational tasks across both North and South Campus.

What educational qualifications are required for this position?

A High School degree or GED is required.

Is prior experience necessary for this role?

Yes, at least 1 year of experience in hospitality is required.

What are the responsibilities related to event documentation?

Responsibilities include assisting management with event documentation such as location requests, revisions, confirmations to park operators and 3rd party concessionaires, completing weekly billing, and participating in bi-weekly event meetings.

How will I interact with concessionaires in this role?

You will assist management with updates in the Microsoft OneNote file, work bi-weekly with operators on penny press collections, and update Finance on any operational changes or updates related to concessionaire business.

What tools will be used to process sales and orders?

Sales will be processed using JDA, and orders will be completed from the Merchandise warehouse and/or parks as needed.

Does this position involve Environmental, Health & Safety responsibilities?

Yes, the role includes understanding and actively participating in Environmental, Health & Safety responsibilities by following established UO policies and procedures.

Are there opportunities for professional development in this role?

While specific opportunities for professional development are not mentioned, working in this position may enhance your experience and skills in hospitality and event management.

What kind of events will I be supporting in this role?

You will support various special events, interdepartmental transfers, and activities related to concessionaires and Colorvision.

Are there additional duties assigned beyond the major responsibilities?

Yes, you will perform other duties as assigned by management.

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Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?