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Ancillary Scheduler - POOL

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Orlando Health

27d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma, two years of experience in finance, business, or customer service, and strong reading, math, and communication skills, along with computer proficiency.
  • You will schedule and manage patient appointments, verify insurance, communicate with patients and staff, perform check-ins/outs, and assist with training while ensuring compliance with policies.

Requirements

  • Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
  • None.
  • Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Responsibilities

  • Effective pre-registration, registration and scheduling of multiple patient appointments.
  • Manages the multiple additions and cancellations of patient appointments.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
  • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
  • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
  • Responsible for entry of patient charges.
  • Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
  • Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
  • Performs check in and check out of patients.
  • Acts as a liaison to the clinical staff.
  • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
  • Acts as a resource for training or mentoring of new team members.
  • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
  • Attends and participates in department staff meetings and attends other meetings as assigned.
  • Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
  • Responsible for reviewing and adhering to all corporate departmental and education initiatives.
  • Assists his/her supervisor/manager in planning and organizing department activities.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What is the job title for this position?

The job title is Ancillary Scheduler - POOL.

What is the status of this position?

This position is Pool / PRN - as needed.

What are the typical working hours for this role?

The typical working hours are Monday - Friday, 8 am - 5 pm.

What are the main responsibilities of the Ancillary Scheduler?

The main responsibilities include scheduling, registration, and patient charge services for ancillary departments, managing patient appointments, gathering demographic and financial information, and acting as a liaison between providers and patients.

Is any specific education required for this position?

Must demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Is there a licensure or certification requirement for this role?

No specific licensure or certification is required for this role.

How much experience is required for this position?

Two (2) years of experience in a financial, business office, or customer service environment is required.

What type of organization is Orlando Health Medical Group?

Orlando Health Medical Group is a comprehensive physician group serving patients across the southeastern United States, representing over 55 specialties.

What is the role of the Ancillary Scheduler in relation to patient management?

The Ancillary Scheduler acts as a liaison to the clinical and business staff to ensure effective and efficient patient management, including transferring patients from outside and sister facilities.

Will the scheduler be involved in training new team members?

Yes, the Ancillary Scheduler acts as a resource for training or mentoring new team members.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.