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Application Support Analyst: Solutions

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Marex

27d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • London

AI generated summary

  • You need strong Windows/Linux skills, SQL expertise, financial services experience, ITIL knowledge, and excellent communication skills. Familiarity with trading operations and APIs is a plus.
  • You will support trading platforms, manage incidents, liaise between tech and business, oversee system upgrades, ensure documentation quality, and handle client onboarding and reporting.

Requirements

  • Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
  • Must be able to work under demanding conditions with a calm demeanour
  • Experience gained in a financial services background, ideally finance
  • Ability to work as part of a team in an environment with changing expectations
  • Proven ability to show a proactiveness in picking up issues and improving existing processes
  • Process-driven and systematic mindset
  • Experience with ITIL and change management processes
  • Excellent documentation, communication, and organizational skills
  • Ability to build strong relationships with Application Development teams and business sponsors
  • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC
  • Experience in exchange and vendor management
  • Knowledge of server-side infrastructure and admin tools
  • Ability to work shifts patterns (if required)
  • Good to have knowledge of Fix Messaging protocol, including support experience
  • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
  • Experience in technical onboarding of new APIs and systems
  • Prior experience in a support role, liaising directly with clients in a technical capacity
  • Desirable - Bachelor’s degree in any relevant field
  • Excellent verbal and written communication skills

Responsibilities

  • Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
  • Support business users offering second- and third-line support.
  • Knowledge of scripting language (PowerShell, Python...).
  • Manage new system analysis and implementation.
  • Provide incident management per ITIL standards.
  • Liaison between technology department and business groups to communicate system changes.
  • Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
  • Ensure active tasks retain focus through workflow and prioritisation awareness.
  • Manage vendor system upgrades and implementation.
  • Manage exchange relationships and project manage mandatory upgrades.
  • Manage technical client on-boarding.
  • Complete exchange reporting and compliance audits.
  • Manage client technical requirements within Marex technology department.
  • Complete monthly transactional and volume reporting across all systems.

FAQs

What is the main responsibility of the Application Support Analyst at Marex?

The Application Support Analyst is responsible for providing procedural and technical support for various trading and back-office platforms, managing incidents, and ensuring high-quality service delivery to internal and external clients.

What types of applications will I be supporting in this role?

You will provide support for front office and post-trade applications, including trade capture, market data, settlement and clearing systems, as well as overnight risk calculation systems.

Is experience in financial services necessary for this role?

Yes, experience in a financial services background is preferred, ideally within finance.

What scripting languages are beneficial for this position?

Knowledge of scripting languages such as PowerShell and Python is beneficial for this position.

What is the expected work environment for this role?

The role requires working under demanding conditions, often in a fast-paced environment, while maintaining a calm demeanour.

Will I need to manage vendor systems and upgrades?

Yes, managing vendor system upgrades, implementations, and maintaining exchange relationships are part of the responsibilities.

What kind of skills should I possess to succeed in this role?

Strong communication and organizational skills, ability to build relationships, knowledge of operational processes in trading/clearing, and experience with ITIL processes are important.

Are there specific technical skills required for the position?

A solid background in Windows and Linux/Unix OS, experience with SQL databases like PostgreSQL, MongoDB, or Oracle, and knowledge of server-side infrastructure and admin tools are required.

Is there an emphasis on documentation in this role?

Yes, managing process and trading system documentation to a high standard is an essential responsibility.

Does the job require shift work?

Yes, the ability to work in shift patterns may be required.

What educational background is preferred for candidates?

A Bachelor’s degree in a relevant field is desirable, though not mandatory.

How does Marex prioritize inclusivity in their hiring process?

Marex is committed to being an inclusive employer and providing an accessible recruitment process, offering reasonable adjustments to remove any disadvantage during selection.

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Marex

Marex is a diversified global financial services platform connecting clients to energy, commodities & financial markets.

Finance
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Marex is a leading global commodities and financial markets brokerage firm. With a strong presence in the UK and offices worldwide, Marex offers a comprehensive range of services including execution, clearing, and advisory services to institutional clients, corporations, and individual traders. Their mission is to empower clients with the tools, insights, and support needed to navigate and thrive in the complex world of commodities and financial markets. Marex's purpose is to provide innovative solutions and unrivalled expertise, enabling clients to make informed decisions, manage risks effectively, and seize opportunities in the ever-changing market landscape. Through their dedication to excellence and commitment to client success, Marex plays a vital role in facilitating global trade, investment, and hedging activities, while fostering long-term relationships built on trust and integrity.

Culture & Values

  • Respect

    Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and strive to treat them fairly.

  • Integrity

    Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

  • Collaborative

    We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective team work. Working well with others is necessary for us to succeed at what we do.

  • Developing Our People

    Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

  • Adaptable & Nimble

    Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

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