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Assistant Manager, Customer Operations

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Gap Inc.

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Kelowna

AI generated summary

  • You should have 1-3 years in retail management, be a high school graduate, possess strong communication skills, be metrics-driven, and flexible for various shifts. Ability to lift 30 lbs required.
  • You will drive sales with a customer-centric approach, recruit and develop teams, implement efficient processes, ensure compliance, and promote community engagement for a seamless customer experience.

Requirements

  • A current or former retail employee with 1-3 years of retail management experience.
  • A high school graduate or equivalent.
  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • Passionate about retail and thrive in a fastpaced environment.
  • Driven by metrics to deliver results to meet business goals.
  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
  • Ability to travel as required.

Responsibilities

  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
  • Recruit, hire and develop highly productive Brand Associate and Expert teams.
  • Own assigned area of responsibility.
  • Implement action plans to maximize efficiencies and productivity.
  • Perform Service Leader duties.
  • Ensure consistent execution of standard operating procedures.
  • Represent the brand and understand the competition and retail landscape.
  • Promote community involvement.
  • Leverage omni-channel to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.

FAQs

What is the job title for this position?

The job title is Assistant Manager, Customer Operations.

What are the primary responsibilities of an Assistant Manager at Gap?

The primary responsibilities include driving profitable sales growth, supporting customer and product operations, managing merchandising, and developing talent through coaching and mentoring.

What is the required experience for this role?

A current or former retail employee with 1-3 years of retail management experience is required.

What type of education is needed for this position?

A high school graduate or equivalent is required.

What skills are essential for success as an Assistant Manager?

Essential skills include good communication abilities, a passion for retail, skills in metrics-driven decision-making, and the ability to lead and inspire a team.

Are there flexible work hours for this position?

Yes, there is a flexible schedule required to meet the needs of the business, which may include holiday, evening, overnight, and weekend shifts.

What are the benefits offered to Gap employees?

Benefits include a merchandise discount, competitive paid time off, company match for donations and volunteer time, a registered retirement savings plan, an employee stock purchase plan, medical, dental, vision, and life insurance, virtual health care, and maternity/parental top-up for eligible employees.

What is the hourly pay range for this position?

The hourly pay range is $18.15 - $24.95 CAD.

Does Gap support diversity and inclusion in the workplace?

Yes, Gap Inc. is committed to fostering a diverse and inclusive environment and is an equal-opportunity employer.

Is travel a requirement for this job?

Yes, there may be a requirement for travel as needed for the position.

Gap Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.