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Assistant Manager, Entertainment Operations – Universal Epic Universe

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  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Orlando

Requirements

  • High school degree or GED is required.
  • Bachelor’s degree is preferred.
  • 3-5 years of supervisory or management experience required preferably in theme park entertainment industry.
  • Experience in managing a costuming function and/or inventory management an asset.
  • Or equivalent combination of education and experience.
  • Strong communication skills and the ability to function in a fluid environment are required.
  • Familiarity and prior exposure to standard and multi-faceted entertainment offerings preferred.

Responsibilities

  • Manage operational and project budgets by creating plans, monitoring and tracking spending in support of divisional and company-wide financial objectives. Monitor daily labor usage to ensure budgeted hours are effectively used to fully support the business. Oversee all operational inventories within assigned area(s) ensuring quality control, inventory tracking, usage, and replenishment remains accurate, efficient, and cost effective.
  • Ensure all policies and procedures are applied accurately, consistently, and in a timely manner including; team member discipline and merit evaluations. Identify developmental areas for team members and establish training & development programs to address and improve performance. Maintain positive team member relations and open communication with teams.
  • Manage staffing levels ensuring hourly, non-exempt, and exempt level staffing adequately supports daily operational and seasonal/project needs.
  • Select and work with vendors to support various areas of the business. Provide support to various departments to successfully operate their businesses, including special events needs and seasonal projects.
  • Ensure the work environment (facilities and equipment) is properly maintained in an organized and clean style.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

What is the hybrid work model for this position?

Many team members work in a hybrid capacity, contributing from the workplace a minimum of three days per week.

What are the educational requirements for the Assistant Manager position?

A high school degree or GED is required, while a Bachelor’s degree is preferred.

What experience is needed for this role?

A minimum of 3-5 years of supervisory or management experience is required, preferably in the theme park entertainment industry.

Is experience in inventory management necessary?

While not mandatory, experience in managing a costuming function and/or inventory management is considered an asset.

What responsibilities will I have in this role?

Responsibilities include supervising Entertainment Stage Managers, managing operational budgets, ensuring staffing levels support operations, and maintaining positive team member relations.

Are there opportunities for team member development in this role?

Yes, identifying developmental areas for team members and establishing training and development programs to improve performance is a key responsibility.

What qualities are important for an applicant for this position?

Strong communication skills and the ability to function in a fluid environment are essential.

How is team member morale and communication handled?

Maintaining positive team member relations and open communication with teams is a critical responsibility of this role.

Will there be any vendor interactions?

Yes, the role involves selecting and working with vendors to support various areas of the business.

What should I expect regarding Environmental, Health & Safety responsibilities?

You will be expected to understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policies and procedures.

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?

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