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Assistant Manager, Hospital Revenue Management

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Orlando Health

14d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You should have an Associate’s degree in a related field or 3 years of relevant experience, along with 2 years in a supervisory or lead role. HFMA or AAHAM certification is preferred.
  • You will manage team recruitment, operations, performance, and training, analyze payer issues, facilitate meetings, resolve complaints, ensure compliance, and maintain positive team motivation.

Requirements

  • Associate’s degree in Healthcare Administration, Business, Finance or related area of study preferred.
  • Three (3) years of revenue cycle experience in a related field (medical billing/collections/managed care) may substitute for the Associate’s degree.
  • HFMA or AAHAM certification is preferred.
  • Two (2) years of prior supervisory experience or 2 years in a lead role or a preceptor role required.

Responsibilities

  • Ensure effective recruitment, selection, orientation, development, supervision and evaluation of team members to achieve department goals and objectives.
  • Acts as a liaison to other revenue management departments to increase the efficiency of operations.
  • Conducts regularly scheduled meetings with team members and one-on-one meetings as necessary.
  • Attends and participates in all management meetings as necessary.
  • Analyzes assigned payers for issues preventing the resolution of the accounts receivable and communicates those items to the Manager.
  • Facilitates presentations to internal team members and other departments as necessary.
  • Schedules work periods for team members.
  • Assigns, prioritizes and distributes work to be completed.
  • Holds team members accountable for attendance and productivity standards.
  • Conducts interviews prospective applicants for open positions.
  • Manages the orientation and training of new team members.
  • Conducts performance evaluations to include coaching, counseling and guidance to team members.
  • Maintains required records, files, reports and statistics.
  • Ensures that the department operates within established budget limits and justifies any variances to Manager.
  • Addresses all patient/visitors/team members complaints and ensures that appropriate action is taken to resolve the problem.
  • Communicates and coordinates with other hospital departments to ensure effective account resolution.
  • Maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Establishes and maintains an environment of positive motivation through individual and group interactions with team members.
  • Facilitates and supports the departmental goal setting process for team members.
  • Utilizes problem-solving techniques to create a proactive environment.
  • Responsible for maintaining professional growth and development through education programs, lectures, research, etc.
  • Performs other duties as required.

FAQs

What is the primary role of the Assistant Manager in Hospital Revenue Management?

The primary role is to provide leadership to the patient accounting team, coordinating work assignments and ensuring the accurate resolution of hospital accounts receivable.

What qualifications are required for this position?

An Associate’s degree in Healthcare Administration, Business, Finance, or a related area of study is preferred. Alternatively, three years of revenue cycle experience may substitute for the degree.

Is prior supervisory experience necessary for this role?

Yes, two years of prior supervisory experience or two years in a lead role or preceptor role is required.

Are there any preferred certifications for this position?

Yes, HFMA or AAHAM certification is preferred.

What type of work schedule can I expect?

The Assistant Manager is responsible for scheduling work periods for team members and ensuring attendance and productivity standards are met.

Will I have the opportunity for professional development?

Yes, the role includes maintaining professional growth and development through education programs, lectures, research, and more.

What is the work environment like?

The work environment emphasizes positive motivation through individual and group interactions, fostering a proactive atmosphere.

Are meetings a part of the job responsibilities?

Yes, the Assistant Manager will conduct regularly scheduled meetings with team members and participate in management meetings as necessary.

How does this role contribute to the overall goals of Orlando Health?

The Assistant Manager supports departmental goal setting and works to improve operational efficiency, ultimately contributing to the organization's mission of providing help, healing, and hope.

What types of issues might I address in this position?

You will address issues preventing the resolution of accounts receivable, patient and visitor complaints, and coordinate with other departments for effective account resolution.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.