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Associate - CDZ

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DHL

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Logistics
  • Chennai

AI generated summary

  • You need a bachelor's degree, up to 3 years in BPO/logistics, MS Office proficiency, effective English (Spanish/Mandarin for BOG & CTU), ERP exposure, attention to detail, and customer focus.
  • You will ensure documentation compliance, meet SLAs and KPIs, deliver quality service, collaborate on improvements, address operational challenges, and coordinate stakeholder communications.

Requirements

  • Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
  • 0 – 3 years of job experience from BPO or logistics domain - Preferred
  • Good knowledge in MS office
  • Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.
  • Exposure to working with Enterprise Resource Platforms (ERPs) -
  • Detail oriented
  • Good logical reasoning skills
  • High level of customer centricity

Responsibilities

  • To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
  • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
  • Deliver a high level of service quality through timely and accurate completion of services.
  • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
  • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
  • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

FAQs

What is the job title for this position?

The job title is Associate - Customs (CDZ).

Where is the job location for this position?

The job location is Chennai.

What educational qualifications are required for this role?

A Bachelor's degree is required, preferably in logistics, industrial engineering, or management. An undergraduate degree is acceptable for certain locations.

How much work experience is preferred for applicants?

Ideally, candidates should have 0 to 3 years of job experience in the BPO or logistics domain.

What skills are necessary for this position?

Required skills include good knowledge of MS Office, effective English communication skills (written and verbal), exposure to working with Enterprise Resource Platforms (ERPs), attention to detail, logical reasoning skills, and a high level of customer centricity.

What kind of training will be provided in this role?

Comprehensive training will be provided to proficiently perform various customs-related activities.

What is the salary structure for this position?

The position offers a competitive compensation package along with performance-based incentives.

Are there flexible work arrangements available?

Yes, flexible work arrangements are offered to support work/life balance.

What benefits are provided in terms of paid time off?

The company offers generous paid time off including privilege (earned leave).

Does the company provide medical insurance coverage?

Yes, comprehensive medical insurance coverage is provided, including voluntary parental cover applicable for India only.

How is performance recognized and rewarded in this role?

Hard work is recognized and rewarded through a competitive compensation structure and an engaging recognition culture.

Will I have the opportunity to grow within the company?

Yes, the company empowers you to learn and grow through training and resources to support your career aspirations and personal development.

Is prior knowledge of customs processes required for this role?

While prior knowledge in customs processes is not specifically mentioned, experience in logistics and a willingness to learn are valuable.

Is there a focus on collaboration within the team?

Yes, the role involves collaborating with colleagues to identify solutions and improve services.

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DHL

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.