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Associate Product Manager

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  • Job
    Full-time
    Junior Level
  • Product
  • Dublin

Requirements

  • A minimum of 2 years experience as an Associate Product Manager / Business Analyst or relevant experience in a digital business
  • Experienced in working with API products and API integrations
  • Payments industry experience is a plus
  • A bachelor's degree in computer science from college or university or comparable market experience or training
  • Established technical aptitude, understanding of and working with commerce (or similar) ecosystems, platforms and tools
  • Demonstrated communication skills with peers and senior stakeholders
  • Self-motivated with a proven track record of delivering success while operating within a team environment
  • Experience with business intelligence tools such as Tableau or Looker Studio is a plus

Responsibilities

  • 1. Deliver an excellent API integration and in-life processing experience to our customers across our global footprint
  • 2. Own and continuously seek to improve our products, standards, processes and working methods that are needed to execute API integrations and API in-life support.
  • 3. Work closely with Support Engineer teams across Global Payments to govern API integrations and in-life support ensuring a high quality experience is maintained, supported by excellent products and processes.
  • 4. Ensure effective training and communication is in place for all teams supporting integrations and in-life support. Acquire information that affects API integration and support information and disseminate this information in a timely manner to appropriate teams.
  • 5. Ensure the Global Payments Developer Portal is up to date with the latest API information and features.
  • 6. Be a strong customer advocate, responding to and managing customer implementations and escalation.
  • 7. Be involved in strategic projects with a strong passion to deliver exceptional customer experience outcomes.
  • 8. Curious and able to think creatively, this person will analyse and deploy solutions to problems on the fly as well as implementing best practices to ensure that problems won't recur.
  • 9. All other duties as assigned

FAQs

What is the primary focus of the Associate Product Manager role?

The primary focus of the Associate Product Manager role is to gain a deep understanding of the systems and platforms that power Unified Payments, while collaborating with regional partners to address their product and sales needs.

What kind of experience is required for this position?

A minimum of 2 years of experience as an Associate Product Manager, Business Analyst, or relevant experience in a digital business is required, along with experience in working with API products and integrations.

Is payments industry experience necessary for this role?

Payments industry experience is a plus but not strictly required.

What educational background is preferred for candidates applying for this position?

A bachelor's degree in computer science or comparable market experience or training is preferred for candidates.

What tools or technologies should candidates be familiar with?

Candidates should have established technical aptitude and experience working with commerce ecosystems, platforms, tools, and preferably business intelligence tools such as Tableau or Looker Studio.

Will the Associate Product Manager work with global teams?

Yes, the role requires collaboration and coordination with multiple regions and business units including Asia, Latin America, EMEA, and North America.

How important are communication skills for this position?

Strong communication and presentation skills are essential, as the role involves interacting with peers and senior stakeholders.

Is the ability to solve problems an important trait for this role?

Yes, problem-solving and attention to detail are key behaviors that the ideal candidate should demonstrate.

What opportunities for growth does this role provide?

This position offers potential for the right candidate to develop and grow a critical offering within the Global Payments Product organization.

What is expected in terms of customer advocacy for this position?

The Associate Product Manager is expected to be a strong customer advocate, managing customer implementations and escalations effectively to deliver exceptional customer experience outcomes.

Finance
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

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