FAQs
What is the job title for this position?
The job title is Associate Technical Support Analyst - IT HELPDESK.
Where is this job located?
This job is located in Cebu City, Cebu.
What are the primary responsibilities of this role?
The primary responsibilities include managing Helpdesk tickets, responding to customer concerns via phone, escalating issues as needed, running diagnostics to resolve reported issues, and complying with company policies and procedures.
What qualifications are required for this position?
The required qualifications include 1+ years of Technical Support experience, 1+ years of Service Desk experience, 1+ years of phone handling experience, excellent communication skills, and a focus on quality, performance, and efficiency.
Is prior experience in the field necessary?
Yes, candidates need at least 1 year of experience in Technical Support, Service Desk, and phone handling.
What type of work culture does Optum promote?
Optum promotes a culture guided by diversity and inclusion, with a focus on teamwork and career development opportunities.
Is there any mention of equal employment opportunity?
Yes, Optum is an Equal Employment Opportunity/Affirmative Action employer and considers all qualified applicants without regard to various protected characteristics.
Does this position involve phone support?
Yes, responding to customer concerns via phone is a key responsibility of this role.
Are there opportunities for career development in this position?
Yes, the job description highlights comprehensive benefits and career development opportunities.
Is this organization committed to addressing health disparities?
Yes, Optum is committed to mitigating health disparities and improving health outcomes, which is reflected in their mission.