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Attaché(e) d'exploitation (H/F) - Vitry Sur Seine

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DHL

Oct 28

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics

Requirements

  • A l’aise avec les outils informatiques.
  • Bon discours client (contact client).
  • Bonne autonomie, rigueur.
  • Notions d’anglais.

Responsibilities

  • Suivre et traiter pro activement les plis et colis non livrés sur route afin d’augmenter le taux de 1ère livraison.
  • Suivi en direct les codes de scanning « checkpoint exception générés sur la route.
  • Recherches (internet, bases DHL,…), contacts clients, pour obtenir et transmettre aux coursiers les informations complémentaires permettant la livraison immédiate.
  • Alimentation des informations via notre outil, transmission des instructions et participation au debrief des routes.
  • Vérification de la qualité des checkpoints exceptions.
  • Traitement des instructions proactives de livraison reçues des clients (On Demand Delivery).
  • Analyse des reportings d’activité, et proposition de mesures correctives pour améliorer l’activité.
  • Suivi, pilotage et support de l’activité « Relais Colis ».
  • Peut participer ponctuellement à l’activité d’encaissement de l’agence.
  • Peut participer ponctuellement à l’activité du service après-vente.
  • Peut remplacer ponctuellement les chefs de secteur import.

FAQs

What is the job title for this position?

The job title is Attaché(e) d'exploitation (H/F).

Where is this position located?

This position is located in Vitry Sur Seine.

Is this position permanent?

The position is initially a CDD (fixed-term contract) before being transformed into a CDI (permanent contract).

What are the main responsibilities of an Attaché d'exploitation?

The main responsibilities include tracking and proactively handling undelivered mail and parcels, conducting research and communication with clients, ensuring accurate information flow, and analyzing activity reports for improvement measures.

What skills are required for this job?

The candidate should be comfortable with computer tools, have good customer communication skills, demonstrate autonomy and rigor, and possess basic English knowledge.

What benefits does DHL offer for this position?

Benefits include a fixed salary over 13 months, variable pay, participation and incentive bonuses, meal vouchers of €9, a works council for social and cultural activities, 50% transportation cost coverage, and housing assistance.

How many stages are there in the recruitment process?

There are four stages in the recruitment process.

What is the first step in the recruitment process?

The first step is to apply online.

Is there a need for customer interaction in this role?

Yes, the role requires good client communication skills and contact with customers.

Will there be opportunities for professional development?

Yes, there are training programs available to help employees develop professionally and personally.

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.

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