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Automotive eCommerce Sales Associate

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AutoNation

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Littleton

AI generated summary

  • You must have a high school diploma, sales experience, strong communication skills, tech-savvy, goal-oriented, customer-focused, follow-up ability, and a valid driver's license with a safe record.
  • You will guide customers through vehicle purchases online and in-person, respond to inquiries, ensure satisfaction, negotiate terms, and transition clients to the Service department for continued support.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary role of an Automotive eCommerce Sales Associate?

The primary role of an Automotive eCommerce Sales Associate is to interact with customers online, over the phone, and in person to guide them through their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience throughout the process.

Is prior sales experience required for this position?

Yes, prior sales experience is preferred, especially in retail.

What are the working hours for this position?

The specific working hours may vary, but they typically include a mix of flexible hours to accommodate customer interaction.

What kind of compensation can I expect in this role?

This position is commission-based, with average compensation ranging from $2,858 to $7,757 monthly.

Are there benefits associated with this position?

Yes, benefits include competitive compensation, 401k matching, insurance plans (health, dental, vision), maternity benefits, and employee discounts on vehicles and services.

Do I need to have a valid driver's license?

Yes, a valid in-state driver's license and an acceptable, safe driving record are required for this position.

Will I receive training for this position?

Yes, training will be provided to ensure you understand the sales process and the technology used to assist customers.

How does AutoNation support the community?

AutoNation supports the community through its DRV PNK mission, having raised over $40 million for cancer-related causes and partnering with charities nationwide.

Is there room for career advancement in this role?

Yes, there are opportunities for growth and advancement within the AutoNation network, especially for those who demonstrate strong performance and commitment.

Are candidates from all backgrounds encouraged to apply?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.