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Automotive eCommerce Sales Associate - AutoNation Dodge Ram Broadway

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AutoNation

19d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Littleton

AI generated summary

  • You need a high school diploma, sales experience, strong communication skills, tech proficiency, customer focus, goal orientation, and a valid driver's license with a safe driving record.
  • You engage with customers online and in-person, respond to inquiries, guide them through vehicle purchases, negotiate terms, ensure satisfaction, and facilitate smooth transitions to Service.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the main responsibility of the Automotive eCommerce Sales Associate?

The main responsibility is to interact with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment, providing an exceptional customer experience throughout the process.

Is prior sales experience required for this position?

Yes, prior sales experience is preferred, particularly in retail, as it contributes to providing an exceptional customer experience.

What type of training is provided for new hires?

Training typically includes product knowledge, sales techniques, and customer service skills to effectively assist customers and meet their needs.

What is the compensation structure for this role?

The position is commission-based, with average compensation ranging from $2,858 to $7,757 monthly.

Do eCommerce Sales Associates have any follow-up responsibilities?

Yes, they are expected to follow up with customers to ensure satisfaction and assist in transitioning them to the Service department for ongoing support.

Are there any educational requirements for this position?

Yes, a high school diploma or equivalent is required.

What kind of benefits does AutoNation offer?

AutoNation offers competitive compensation, 401k matching, insurance plans (health, dental, vision), maternity benefits, associate purchase programs, and access to discounts through YouDecide.

What is the company's stance on diversity and inclusion?

AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds who are passionate about making a positive impact.

Is a valid driver’s license necessary for this role?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required.

How does AutoNation support community initiatives?

Through their DRV PNK mission, AutoNation has raised over $40 million for cancer-related causes, demonstrating their commitment to making a positive difference in communities.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.