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Aveda - Multi Site Business Manager - London - 37.5 Hours

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The Estée Lauder Companies Inc.

11d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • London

AI generated summary

  • You must be an inspiring leader with retail management experience, skilled in multi-site management and team development, with strong commercial acumen and a track record of measurable achievements.
  • You will lead and develop the Point-of-Sale team, drive sales and service excellence, monitor performance, cultivate consumer relationships, and ensure effective operations and branding strategies.

Requirements

  • Inspirational Leader, confident in leading and developing teams.
  • Management experience mandatory in retail and/or consumer service.
  • Experienced in managing large teams / turnover.
  • Commercial and business acumen.
  • Experience in multi-site management with concrete measurable achievements.
  • Strong people Management experience, distance management essential.
  • Experience in training and coaching high performing teams.
  • Ability to use technology to enhance communication and information cascade.

Responsibilities

  • - Recruiting, leading, and developing the Aveda Point-of-Sale team to consistently deliver Brand expectations on sales, service, operations, and product.
  • - In collaboration with the National Sales & Operations Manager, the role is responsible for defining the commercial strategy for each business location, setting objectives, and delivering operational excellence through the Brand Strategy.
  • - Launch Aveda into New Accounts with excellence
  • - Monitor and drive performance of sales and productivity targets
  • - Lead Point of Sale team to achieve their target through regular and impactful communication that engages and inspires.
  • - Monitor commercial Brand specific KPIs and through the POS teams, taking appropriate corrective actions if needed.
  • - Collaborate with relevant internal departments, retail partners and peers to create and execute a door-by-door strategy to drive traffic, conversion and cater to the needs of the local consumer, aligned with the Brand Strategy.
  • - Lead the POS teams to understand and deliver effective use of social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • - Maintain in-depth knowledge of surrounding competition, omni-channel initiatives, market trends, demographics, and consumer needs / behaviours / reactions, ensuring relevant commercial feedback is provided to key stakeholders.
  • - Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
  • - Cultivate a superior service culture focusing on the consumer as our #1 priority. Inspire, motivate, educate, and coach Point of Sale Management on all elements of Consumer Service.
  • - Lead all elements of the consumer journey and attain the consumer service goals
  • - Always ensure excellent consumer service in all doors by spending time on the sales floor to observe and seek consumer feedback.
  • - Ensure POS teams always deliver excellence in Consumer Service – encouraging a zero consumer complaints mind-set and a focus on excellence in execution.
  • - Drive POS teams to build a consumer recruitment and retention strategy to grow a loyal consumer base.
  • - Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams.
  • - Coach the Point-of-Sale teams on Consumer Service, sales techniques, and product knowledge to improve performance.
  • - Ensuring local salon referral communication by building Salon relationships
  • - Provide clear goals and expectations. Communicate and engage the team in business objectives. Foster teamwork and team spirit.
  • - Train, coach and develop Point of Sale. Conduct required performance reviews and appraisals, based on performance goals and KPI’s.
  • - Develop a culture of individual accountability, with a focus on achievement & performance, behaviours and compliance to policies and procedures.
  • - Deploy scheduling/staffing processes to ensure that Point of Sale schedules are built to maximise sales and productivity.
  • - Ensure all Employee Data is stored, maintained and accurate through the appropriate systems always adhering to legislation.
  • - Ensure that high quality Point of Sale teams are recruited, inducted, retained, and developed.
  • - Devise a clear succession plan for key roles across the area utilising talent from across all ELC brands. Actively work on talent identification and development to ensure key roles are filled, reducing business risk
  • - Collaborate with all teams to devise training needs assessment to create effective training solutions.
  • - Audit/approve schedules to maximize peak hours sales and support training objectives manage staffing allocations in line with payroll budget targets and sales performance.
  • - Complete all account documentation accurately and on time.
  • - Lead POS team to always deliver excellent standards (product presentations, displays, messaging, pricing) and review during store visits.
  • - Maintain inventory Management procedures ensuring inventory is managed to optimise business opportunities.
  • - Ensure that all Point-of-Sale staff adhere to company policies and procedures in Health & Safety and all areas of operational activity
  • - Collaborate closely with the central teams, retail partners and local contacts to provide timely maintenance of the premises and ensures a safe, clean, and aesthetically pleasing working and shopping environment.
  • - Ensure Point of Sale teams maximise profitability through commercial stock Management, visual merchandising, and replenishment, taking appropriate action where necessary.
  • - Maximise sales performance by ensuring effective use of reporting to support commercial decision making.
  • - Take action to ensure stock packages are adequate, maximising sales opportunities.
  • - Ensure plans are executed effectively and efficiently to maximise sales opportunities through promotions and discounts.
  • - Drive changes required to ensure business trends and external factors are capitalise on to realise opportunities to maximise sales.
  • - Lead and inspire teams to identify trends and make suggestions to enhance product performance.

FAQs

What is the main responsibility of the Mobile Business Manager?

The main responsibility of the Mobile Business Manager is to oversee the performance of approximately 20 Aveda accounts in the South, managing commercial performance, and driving the Aveda eco system between stores and Aveda salons.

Who does the Mobile Business Manager report to?

The Mobile Business Manager reports to the National Sales & Operations Manager.

What qualifications are required for this position?

The position requires an inspirational leader with management experience in retail or consumer service, experience in multi-site management, strong people management skills, and the ability to use technology to enhance communication.

Is previous experience in managing large teams necessary for this role?

Yes, experience in managing large teams and turnover is mandatory for this role.

What kind of environment does the Mobile Business Manager need to cultivate?

The Mobile Business Manager needs to cultivate a superior service culture, focusing on the consumer as the number one priority and inspiring the Point of Sale teams.

What aspects of commercial strategy will the Mobile Business Manager be responsible for?

The Mobile Business Manager will be responsible for defining the commercial strategy for each business location, setting objectives, and delivering operational excellence aligned with the Brand Strategy.

How will success be measured in this role?

Success will be measured through monitoring and driving performance against sales, productivity targets, and commercial Brand specific KPIs, along with consumer service goals.

Is training and coaching a part of the Mobile Business Manager's responsibilities?

Yes, training, coaching, and developing the Point of Sale teams is a key responsibility of the Mobile Business Manager.

What is the expected work schedule for this position?

The position is full-time with a variable shift schedule.

Are applications welcomed from all eligible candidates?

Yes, Estee Lauder Companies is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of various factors such as sex, race, or disability.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.