FAQs
What is the main responsibility of a Bar Supervisor?
The main responsibility of a Bar Supervisor, or Mixologist, is to oversee the bar service to ensure a high quality and efficient beverage service that enhances the Guest experience while adhering to licensing regulations related to alcoholic beverages.
What are the key tasks a Bar Supervisor must perform?
Key tasks include maintaining effective bar service, checking Guest service standards, setting up the outlet, complying with licensing regulations, training staff on beverage knowledge, ensuring compliance with health and safety regulations, and maximizing revenue through upselling and exceptional customer service.
What qualities are we looking for in a Bar Supervisor?
We are looking for individuals with a warm personality, strong leadership and communication skills, accountability, resilience, a commitment to high customer service, the ability to work under pressure, and flexibility to handle different work situations.
Is previous customer service experience required for this position?
Yes, customer service experience in a supervisory capacity is advantageous for this position.
What kind of training will be provided to Team Members?
Training will focus on beverage preparation, service standards, compliance with health and safety regulations, and enhancing customer service skills to ensure a high-quality bar experience for Guests.
What does Hilton value in its Team Members?
Hilton values Team Members who exhibit a passion for delivering exceptional Guest service, possess strong interpersonal skills, maintain a smart appearance, and demonstrate a commitment to teamwork and hospitality.
What is the work environment like at Hilton?
The work environment at Hilton is focused on creating remarkable hospitality experiences, where Team Members are at the heart of the operations. It promotes teamwork, exceptional service, and a commitment to guest satisfaction.
Are there opportunities for career growth in this position?
Yes, there are opportunities for career growth within Hilton as it is dedicated to providing exceptional guest experiences and values the development and advancement of its Team Members.
Will I be required to work under pressure?
Yes, the ability to work under pressure is important for this position, as it involves handling busy service periods while maintaining high service standards.
What is the main goal of the Bar Supervisor regarding Guest experience?
The main goal of the Bar Supervisor is to ensure that the beverage service contributes positively to a superior Guest experience through high quality and efficient service.