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BARISTA

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d'Lite Healthy On The Go

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school graduate, dependable, with customer service skills, and willing to learn. Availability on weekends and reliable transportation are essential. Prior experience is a plus.
  • You will ensure excellent customer service, prepare drinks to standards, maintain equipment, educate customers, handle orders and cash, and uphold company policies while demonstrating professionalism.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

FAQs

What are the working hours for the Barista position?

The scheduled working hours for this position range from Sunday to Saturday, from 5:30 AM to 5:30 PM, with shifts ranging from 4 to 8 hours in length.

Is previous experience required for the Barista position?

Prior barista experience is preferred but not required. Customer service experience is also preferred.

What is the minimum age requirement for this position?

Applicants must be 18 years of age or older to apply for the Barista position.

What type of training is required for this role?

The Barista must successfully complete the General Team Member Training Certification and the Barista Training Certification.

Are there specific dress code requirements for Baristas?

Yes, Baristas must maintain professional dress, speech, and behavior at all times.

How is customer service emphasized in this position?

The Barista is expected to provide superior customer service through fast, efficient, accurate drink production while maintaining a positive and friendly attitude.

What competencies are required in communication for this role?

The Barista must be able to fluently speak and write in English to effectively communicate with customers, vendors, and leadership.

Will I need to handle cash as a Barista?

Yes, handling cash and following proper cash handling procedures is required at all times.

Is there an opportunity for advancement in this position?

Yes, there is an opportunity to grow within the company as it begins a period of exciting growth.

Do Baristas need to have reliable transportation?

Yes, reliable transportation is required for this position.

What physical demands are associated with being a Barista?

The position requires continuous standing, frequent walking, bending, and grasping, with the ability to lift items weighing from 1-20 lbs regularly, and occasionally up to 35 lbs.

Are Baristas expected to manage multiple tasks at once?

Yes, the ability to handle multiple projects simultaneously and efficiently is preferred for this role.

How does the company handle customer complaints?

Baristas are responsible for addressing customer complaints and reporting them to the Shift Leader or General Manager as needed.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!