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Benefits Program Manager

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Primark

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Boston

AI generated summary

  • You need 5+ years in leave management, FMLA/ADA experience, HRIS familiarity, CEBS/CBP preferred, strong problem-solving skills, attention to detail, and the ability to manage multiple priorities.
  • You will manage colleague leave programs, ensure compliance, collaborate with the TPA, provide guidance, track data, coordinate with Payroll, monitor cases, and assist with return-to-work processes.

Requirements

  • To be successful in this role, you must have at least 5 years of experience in leave and absence management, including working with a third-party administrator.
  • Experience with FMLA, ADA, and disability leave management is required
  • Familiarity with HRIS systems (such as Workday, Kronos), and leave tracking software
  • Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) are preferred
  • The ideal candidate must have excellent problem-solving skills, keen attention to detail and accuracy, strong proficiency in English, and the ability to adapt to a fast-paced environment while managing multiple priorities with flexibility.
  • Position holder must be highly organized, detail-oriented, and adept at prioritizing projects effectively, with a proven ability to build strong working relationships at all levels while demonstrating integrity, diplomacy, tact, and professionalism.

Responsibilities

  • Accountable for managing all colleague leave of absence programs in partnership with the third-party administrator (TPA), including FMLA, short-term disability, long-term disability, state leaves, ADA Leave, and parental leave.
  • Collaborate with the TPA to ensure timely processing of leave requests and updates on leave status.
  • Ensure compliance with federal and state laws, as well as company leave policies, in alignment with TPA procedures.
  • Serve as the primary point of contact for colleagues requesting or currently on leave. Ensure that questions, concerns, changes in leave of absence are communicated accordingly.
  • Provide guidance on leave options, benefit continuation and payment process.
  • Manage accurate tracking & data compliance of all leave of absence information in Primark’s time and attendance system, UKG, and Primark’s people system, Workday.
  • Partner with Payroll team to ensure that pay and use of paid time off for colleagues on leave is correct each weekly and bi-weekly pay period.
  • Partner with store teams on repayment of benefit premiums when colleagues return from leave.
  • Keep abreast of changes to laws affecting leave policies and communicate updates to the TPA, People & Culture, and colleagues.
  • Monitor leave cases to ensure deadlines and documentation requirements are met, in collaboration with the TPA.
  • Assist with the return-to-work process, including accommodations and coordination with managers and the TPA.
  • Evaluate and propose updates to policies and processes related to leave administration and assist with the development and implementation of new leave policies when needed.

FAQs

What is the primary responsibility of the Benefits Program Manager?

The primary responsibility of the Benefits Program Manager is to manage the leave of absence program for the US, including overseeing various types of leaves such as FMLA, short-term disability, long-term disability, state leaves, ADA Leave, and parental leave in partnership with a third-party administrator.

What qualifications are required for this role?

To be successful in this role, candidates must have at least 5 years of experience in leave and absence management, including experience with a third-party administrator. Experience with FMLA, ADA, and disability leave management is also required.

Is certification necessary for this position?

While not mandatory, certification such as Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) is preferred for this role.

What software or systems should candidates be familiar with?

Candidates should be familiar with HRIS systems such as Workday and Kronos, as well as leave tracking software.

What skills are essential for the Benefits Program Manager?

Essential skills include excellent problem-solving abilities, attention to detail and accuracy, strong proficiency in English, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

How does this role contribute to colleague support during leave?

The Benefits Program Manager serves as the primary point of contact for colleagues requesting or currently on leave, ensuring that their questions and concerns are addressed and that they are informed about their leave options and benefits.

Are there opportunities for professional development in this role?

Yes, the company encourages all employees to grow, learn, and develop, providing the tools needed for success and empowering individuals to excel in their roles.

Do we provide any accommodation for individuals with disabilities during the application process?

Yes, Primark is committed to providing reasonable accommodation for individuals with disabilities in employment. Requests for accommodation can be made by emailing USACareers@primark.com.

Is there a focus on compliance within this role?

Yes, the Benefits Program Manager is responsible for ensuring compliance with federal and state laws, as well as company leave policies, in alignment with the procedures of the third-party administrator.

How does the Benefits Program Manager work with the Payroll team?

The Benefits Program Manager collaborates with the Payroll team to ensure that pay and the use of paid time off for colleagues on leave are accurately processed each weekly and bi-weekly pay period.

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Primark

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to provide affordable choices for everyone, from great quality everyday essentials to stand-out style across women’s, men’s and kid’s, as well as beauty, homeware and accessories. With a focus on creating great retail experiences in-store, Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Primark is working to make more sustainable fashion affordable for everyone. Primark Cares is its commitment to doing better, every day - making more sustainable products everyone can afford, reducing its impact on the planet and improving the lives of workers. It has made a series of public commitments it plans to work towards and report on progress each year. These include making all its clothes from recycled or more sustainably sourced materials, ensuring clothing is recyclable by design, halving carbon emissions across the value chain and pursuing a living wage for workers in the supply chain.