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Benefits Team Leader

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ADP

23d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Miami

AI generated summary

  • You must have a degree or equivalent, 5-8 years of multi-client service experience, 3 years in a PEO environment, and prefer supervisory experience; a Master's is a plus.
  • You will manage workflows, mentor associates, ensure quality assurance, handle escalations, assist with recruitment, and support training initiatives to achieve service and performance goals.

Requirements

  • Education: Degree or Equivalent in Education and Experience with Major or Area of Concentration in Business, Finance or related or a combination of education and experience.
  • Experience: Over 5 Years, Up to 8 years of Multi Client Service Experience. At least 3 years in PEO environment
  • Preference will be given to candidates who have the below:
  • Supervisory and Prior Team Lead Experience Preferred
  • Masters degree

Responsibilities

  • Project Management: Manages daily workflow of BSRs and their schedules to ensure Service Level Agreement and Quality goal achievement. Works with various internal business partners to achieve client service levels. Leads project management activities related to Year End, New Client Implementation, Open Enrollment, and normal business cycle production.
  • Mentorship: Conducts one on one meetings with associates to provide direction and feedback on interactions with clients and internal associates. Partners with the Health and Wealth Operations Executive to identify and develop training plans to address performance gaps. Monitors and communicates associate action plans and ensures associates understand expectations and BSR-accountability. Handles escalations with Clients and Work-Site Employees. Provides associate performance and attendance feedback to Health and Wealth Operations Executive.
  • Quality Assurance: Provides monthly quality statistics and KPI metrics to Health and Wealth Operations Executive and analyzes results. Develops and strategizes plans for team improvements, Partners and takes action with Health and Wealth Operations Executive and TLs across Markets to improve overall TotalSource Quality Results. Assists and champions escalations to HRBPS to complete and address employee and client issues. Follows-through and follows-up as appropriate. Partners with Health and Wealth Operations Executive on training updates and needs.
  • Escalations: Handles escalations with Clients and Work-Site Employees through collaboration with internal partners (Carrier Relations, Compliance, COBRA, CHSA) and external relationships (Carriers, Providers). Bring resolution to specialized Tier 3 questions/issues that are unable to be addressed by the Employee Service Center and BSRs.
  • Performs Stretch assignments as issued by Health and Wealth Operations Executive
  • Assist in recruiting, hiring, and on boarding activities
  • Performs other related duties as assigned.

FAQs

What is the primary responsibility of the Benefits Team Leader at ADP?

The primary responsibility of the Benefits Team Leader is to provide day-to-day leadership and guidance to the Market Benefits Service Representatives (BSRs) and serves as a subject matter expert on the TotalSource Health & Welfare (H&W) offerings.

How many years of experience are required for this position?

Over 5 years, up to 8 years of multi-client service experience is required, with at least 3 years in a PEO environment.

Is supervisory experience preferred for this role?

Yes, supervisory and prior team lead experience is preferred for this position.

Does ADP offer training and development for its associates?

Yes, ADP provides mentorship, conducts one-on-one meetings, and partners with Health and Wealth Operations Executives to develop training plans for associates.

What qualifications are needed to apply for the Benefits Team Leader position?

Applicants should have a degree or equivalent experience in Business, Finance, or a related field, along with the specified years of experience in multi-client service and PEO environments.

Will the Benefits Team Leader handle client escalations?

Yes, the Benefits Team Leader will handle escalations with clients and Work-Site Employees by collaborating with internal and external partners.

What are the core values that drive interactions at ADP?

ADP's interactions are driven by the following core values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Is there a preference for candidates with advanced degrees?

Yes, preference will be given to candidates who have a Master's degree.

What kind of projects will the Benefits Team Leader manage?

The Benefits Team Leader will manage daily workflow, client escalations, as well as project management activities related to Year End, New Client Implementation, Open Enrollment, and normal business cycle production.

Does ADP have a commitment to diversity and inclusion?

Yes, ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities to all candidates regardless of protected characteristics.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings