FAQs
What languages are required for this position?
Fluency in both Japanese and English is required for this role.
How many years of experience are needed for the Major Incident / Problem Manager role?
A minimum of 5 years of demonstrable experience in Major Incident / Problem Management is required.
Is a bachelor's degree mandatory for this job?
A bachelor's degree in a relevant field is preferred, but 6+ years of relevant work experience can be considered in lieu of a degree.
What kind of technical experience is necessary for this position?
Candidates should have at least 3 years of experience in Support Engineering, Network Engineering, Solutions Architecture, or a similar IT role.
What are the key responsibilities of the Bilingual Incident Management Engineer?
Key responsibilities include driving the resolution of large-scale incidents, managing critical escalations, providing incident response, conducting proactive monitoring of customer metrics, and collaborating with stakeholders for operational improvements.
Are there opportunities for mentorship and career growth in this position?
Yes, there are continuous mentorship opportunities and resources available for career growth within the organization.
Is prior experience with AWS services necessary for applying?
Familiarity with cloud services, particularly with a focus on high availability and fault-tolerant design, is highly desirable.
Will I be involved in mentoring peers?
Yes, part of the role involves mentoring peers in your areas of technical and operational strength.
What is the work-life balance like at AWS?
AWS values work-life harmony and strives for flexibility within its working culture, ensuring that success at work does not come at the expense of personal life.
Is prior experience with coding or scripting languages beneficial?
Yes, experience in data manipulation and/or automation using languages like Python, JavaScript, or shell scripting is beneficial for this role.