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Business Support Officer for Planned and Surgical Care

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Harrogate and District NHS Foundation Trust

22d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You should have line management experience, strong interpersonal skills, problem-solving abilities, operational and budget management skills, and ideally some business development experience.
  • You will manage the Admin Team, support patient pathways, oversee service quality, drive improvement projects, and contribute to performance targets within the surgical and planned care directorate.

Requirements

  • You will have line management responsibilities for the Admin Team within the Management Team.
  • The post holder will have highly-developed interpersonal skills and a team-based approach to problem-solving as well as enthusiasm.
  • Sound operational, people management and budgetary management skills are essential and business development experience would be an advantage.

Responsibilities

  • The post holder will work to develop, implement and evaluate standards and systems across the directorate, supporting a culture of continuous quality and service improvement.
  • Working closely with the Care Groups, the post holder will contribute to the delivery of efficient patient pathways across specialties and undertake and support projects identified.
  • To manage the Admin Team within the Planned and Surgical Management Team and have an overview of the service to ensure robust cross-cover and teamwork at all times.
  • The post holder will support the management team within the Directorate with the day to day management of the specialities.
  • You will be a key member of the Management Team, supporting the delivery of performance targets, ensuring the delivery of high quality and effective services and delivering improvement projects.
  • You will have line management responsibilities for the Admin Team within the Management Team.

FAQs

What is the role of the Business Support Officer for Planned and Surgical Care?

The Business Support Officer will work within the Management Team to develop, implement, and evaluate standards and systems across the Planned and Surgical Care Directorate, contribute to efficient patient pathways, manage the Admin Team, and support the delivery of performance targets and service improvements.

What qualifications or skills are required for this position?

The role requires highly-developed interpersonal skills, sound operational, people management, and budgetary management skills. Business development experience is an advantage.

Is prior NHS experience necessary?

While not explicitly stated, experience in a healthcare setting or similar environment may be beneficial for the role.

How does Harrogate and District NHS Foundation Trust support staff wellbeing?

HDFT offers various staff benefits including an Employee Assistance Programme, counselling services, and a fast-track Physiotherapy service, fostering a supportive culture for employees.

What recognition programs are available for staff?

Staff recognition includes regular appraisals, Making a Difference & Team of the Month Awards, and annual Colleague Recognition Awards.

Is visa sponsorship available for this role?

Visa sponsorship is only available for certain roles. Applicants should ensure that the role they are interested in meets the criteria for a visa before applying.

Will I be involved in continuous quality and service improvement projects?

Yes, the post holder will contribute to the delivery of improvement projects and support a culture of continuous quality and service improvement across the directorate.

Can I arrange an informal visit to discuss the role further?

Yes, you can arrange an informal visit by contacting Yasmin Higgins, Service Manager, at yasmin.higgins@nhs.net for further details.

Does the Trust offer relocation packages for this role?

No, the Trust does not offer relocation packages for Agenda for Change roles.

What is the work culture like at HDFT?

HDFT values kindness, integrity, teamwork, and equality, and fosters a supportive culture that encourages colleagues to bring their whole selves to work.

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Harrogate and District NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Harrogate and District NHS Foundation Trust delivers a range of healthcare services including hospital care, outpatient services, and community health support. Their mission is to provide safe, effective, and compassionate care, striving for excellence in patient experience and outcomes. They aim to improve health and wellbeing by ensuring high-quality, patient-centered care tailored to the needs of their local community.