FAQs
What is the job title for this position?
The job title is Call Operator VT.
Where will this role be based?
This role will be based in the Cardonald Regional Centre.
What type of service does NHS 24 provide?
NHS 24 provides tele-health and tele-care services, offering health advice and information by telephone and online services 24 hours a day, 365 days a year.
What are the key responsibilities of a Call Operator?
Key responsibilities include monitoring and auditing patient data, undertaking general administrative duties, adhering to processes and protocols, escalating issues or concerns, and extracting accurate information through appropriate questioning.
What qualifications are required for this position?
Applicants should be educated to National 5/Standard Grade or equivalent.
What skills are essential for successful applicants?
Essential skills include excellent communication abilities, computer literacy, and good keyboard skills, along with the ability to work well under pressure.
What is the shift pattern for this role?
Hours are worked on average across an 8-week rota pattern, with the current recruitment for 30 hours per week.
What training is provided to new hires?
NHS 24 provides a comprehensive 2-week training program for successful applicants.
What is the salary range for this position?
The salary range is between £24,647 - £26,763 per annum (pro rata for part-time hours), with additional salary enhancements for unsocial hours.
What benefits are offered to employees?
Benefits include 35 days annual leave (rising to 41 pro-rata), development opportunities, enhanced pay for public holidays, pension scheme enrollment, NHS discounts, and an employee assistance program.
Is there a commitment to diversity in the hiring process?
Yes, NHS 24 is an equal opportunities employer and particularly welcomes applications from underrepresented groups, participating in the Disability Confident Leader Scheme.
What should candidates do before applying?
Candidates are encouraged to read all the information provided in the Job Pack, which contains essential details about NHS 24 and the vacancy to support a successful application.