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Captain - Strawfire

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Mandarin Oriental Hotel Group

21d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You should have a Senior School qualification, standalone restaurant experience (resort preferred), and be a team player with strong communication skills.
  • You will oversee service operations, train staff, ensure cleanliness and set-up, assist guests, handle orders and complaints, and maintain communication with management while following cash handling procedures.

Requirements

  • Senior School qualification or equivalent will be an advantage
  • Previous Standalone restaurant experience is required, resort experience is preferred
  • Team player, with good communication skills

Responsibilities

  • Coordinate and supervise all duties for the opening and closing brigade
  • Assist the assistant manager in planning according to reservations and special events
  • To assist the assistant manager in checking the condition, cleanliness, and proper functioning of all operating equipment and furniture
  • To assist in the training of waiters and waitresses
  • To ensure the correct and complete set-up of the restaurant section assigned to him/her
  • Assist the assistant manager in following up on all supplies from the store and linen room
  • To welcome guests to his/her station and to assist in seating
  • To present menus and beverage lists to the guest with recommendations designed to increase average check
  • To take food and beverage orders and ensure speedy service of all food and beverage items
  • Ensure that each table is correctly set up as per food and beverage order requirements
  • To participate in the service of food and beverage items, especially during rush hours
  • To check and follow up on billing and checking procedures as per policies set by the Emirates Palace Mandarin Oriental
  • To ensure proper cash handling procedures are followed as per policies set by the Emirates Palace Mandarin Oriental
  • To be present in the restaurant during service hours
  • Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by Emirates Palace Mandarin Oriental
  • To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant
  • Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints
  • Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager
  • To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental
  • Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager

FAQs

What are the main responsibilities of a Captain - Strawfire?

The Captain is responsible for coordinating and supervising the opening and closing brigade, assisting the assistant manager with planning for reservations and special events, ensuring cleanliness and functionality of equipment, training staff, managing guest interactions, and overseeing proper cash handling and billing procedures.

Is previous experience required for this position?

Yes, previous standalone restaurant experience is required, and resort experience is preferred.

What qualifications do I need to apply for the Captain - Strawfire position?

A senior school qualification or equivalent is advantageous for applicants.

Will I be required to work during service hours?

Yes, the Captain is expected to be present in the restaurant during service hours.

Are team communication and meetings a part of the job?

Yes, attending communication meetings, briefings, and training sessions as required by management is expected.

How important is personal appearance in this role?

Maintaining a neat and clean uniform along with good personal grooming and hygiene is essential in accordance with the standards of Emirates Palace Mandarin Oriental.

Will I need to handle guest complaints?

Yes, the Captain is responsible for developing and maintaining good relations with guests and handling complaints as required by the restaurant manager or assistant.

Can I expect to assist in staff training?

Yes, part of the Captain's duties includes assisting in the training of waiters and waitresses.

Do I need to assist in the set-up of the restaurant?

Yes, the Captain is required to ensure the correct and complete set-up of their assigned restaurant section.

What should I do if I have more questions about the job?

If you have additional questions, please reach out to the human resources department for more information.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.