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Car Sales Consultant - Ecommerce

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AutoNation

15d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Memphis

AI generated summary

  • You need a high school diploma, proven customer service skills, sales experience, strong communication abilities, tech-savviness, and a valid driver’s license with a good driving record.
  • You will guide customers through vehicle purchases online and in person, respond to leads, negotiate terms, provide exceptional service, and follow up for post-purchase satisfaction.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary responsibility of a Car Sales Consultant in eCommerce at AutoNation?

The primary responsibility is to interact with customers online, over the phone, and in person to guide their vehicle purchase while providing an exceptional customer experience in a no-haggle sales environment.

What qualifications are required for this position?

Candidates must have a high school diploma or equivalent, proven ability to provide excellent customer service, a drive to achieve targeted goals, and prior sales experience, preferably in retail.

Is prior automotive sales experience necessary for this role?

No, prior automotive sales experience is not specifically required, but retail sales experience is preferred.

What kind of benefits does AutoNation offer to its associates?

AutoNation offers competitive compensation, 401k matching, health insurance plans (including dental and vision), maternity benefits, associate purchase and discount programs, and access to exclusive deals through YouDecide.

Does AutoNation provide any support for community initiatives?

Yes, AutoNation is committed to making a positive impact in the community, as demonstrated through the DRV PNK initiative, which has raised millions for cancer research and treatment.

Are there opportunities for career advancement within AutoNation?

Yes, AutoNation values growth and development and offers various opportunities for career advancement within the company.

What qualities are important for success in this role?

Success in this role requires outstanding communication, listening, consultative, interpersonal, and organizational skills, along with a willingness to follow up with customers and a desire to work with technology.

Will I need a driver's license for this position?

Yes, a valid in-state driver's license and an acceptable, safe driving record are required.

What is the company culture like at AutoNation?

AutoNation promotes a diverse, equitable, and inclusive environment and values innovation, teamwork, and a commitment to making a positive impact in the automotive industry.

Can I apply if I don’t meet all the job requirements?

Yes, AutoNation encourages candidates from all backgrounds to apply, even if they do not meet every requirement.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.