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Case Administrator

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Ministry of Justice

4d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
  • Stoke-on-Trent
  • 13d left

AI generated summary

  • You must communicate confidently in English/Welsh, demonstrate decision-making, IT proficiency, numeric skills, and handle challenging individuals while working independently.
  • You will manage probation and victim data, handle referrals, organize case records, ensure effective communication, support meetings, arrange appointments, and maintain safety protocols.

Requirements

  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
  • Delivering at Pace
  • Making Effective Decisions
  • Working Together
  • Changing and Improving
  • Managing a Quality Service
  • Ability to use databases
  • Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • Possess basic numeric skills
  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • Use and work on own initiative

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £22,096 - £24,718.

How many job openings are available for this role?

There are 3 job openings available for this role.

Is this position permanent?

Yes, this position is permanent.

What is the working pattern for the Case Administrator role?

The working pattern for this role is full time.

Where is the job located?

The job is located in Stoke-on-Trent, West Midlands.

Are there line manager responsibilities associated with this role?

No, the successful applicant will not have line manager responsibilities.

What are the core responsibilities of the Case Administrator?

The core responsibilities include maintaining accurate records, administering referrals, providing reception and telephone support, and managing information systems.

Is there a requirement for out-of-hours work?

Yes, this role may involve some out-of-hours work.

What kind of training opportunities does the Ministry of Justice offer?

The Ministry of Justice offers an extensive range of training and development opportunities for staff.

What are the annual leave benefits for this position?

Annual leave starts at 25 days on appointment and increases to 30 days after five years of service, plus public holidays.

Will successful candidates have access to a pension?

Yes, successful candidates will be covered by the Local Government Pension Scheme (LGPS).

What should candidates do if they require assistance during the application process?

Candidates should call 0345 241 5358 or email Moj-recruitment-vetting-enquiries@gov.sscl.com for assistance.

When is the closing date for applications?

The closing date for applications is 20/09/2024 at 23:55 hours.

What types of individuals are eligible to apply for this position?

Eligible applicants include UK nationals, nationals of the Republic of Ireland, Commonwealth nationals with the right to work in the UK, and certain EU nationals with settled status under the EUSS.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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