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Administrative Officer - Property Chamber - Birmingham (Ref: 5877)

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Ministry of Justice

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Birmingham

AI generated summary

  • You must have strong communication skills, attention to detail, ability to use various software, and be organized to handle multitasking in a busy environment while providing effective customer support.
  • You will process appeals, manage cases, maintain digital files, liaise with judiciary, clerk hearings, publish decisions, and respond to inquiries from tribunal users.

Requirements

  • With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

Responsibilities

  • Processing receipt of new appeals and applications, ensuring receipt of correct fee when appropriate.
  • Managing a group of allocated cases from start to finish.
  • Maintaining the team email inbox & digital case management system.
  • Building digital case files and court bundles.
  • Seeking advice and instructions from the Chamber’s judiciary and issuing judicial directions.
  • Liaising with parties, judiciary and HMCTS colleagues to set dates and list hearings for appeals/applications.
  • Clerking tribunal hearings both remotely by video hearing platform; and in person at HMCTS court and tribunal venues.
  • Publishing judicial decisions.
  • Handling incoming telephone calls from tribunal users, and responding to queries received via email.

FAQs

What is the role of an Administrative Officer in the Property Chamber?

The Administrative Officer provides critical administrative support to service users, judiciary, and management, handling various appeals, applications, and ensuring fair outcomes in property and land disputes.

Where is the job located?

The position is based at Birmingham Employment Tribunal, B5 4UU.

What are the standard working hours for this role?

The standard full-time working hours are 37 hours per week.

Is there an option for flexible working?

Yes, HMCTS welcomes part-time, flexible, and job-sharing working patterns, which are considered based on business needs and agreed prior to appointment.

What kind of support will be provided to new hires?

Successful applicants will have access to learning and development opportunities and a supportive working environment.

Are there any nationality requirements for this job?

Yes, this job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and certain EU nationals among others.

What are the benefits associated with this position?

Benefits include a Civil Service pension with significant employer contributions, annual leave, public holidays, access to training, and a work culture promoting inclusion and diversity.

What skills are important for this role?

Candidates should possess good written and verbal communication skills, attention to detail, ability to manage time efficiently, and adapt to various software packages.

Will I receive feedback on my application?

Feedback will only be provided if you attend an interview or assessment.

Is there a criminal record check involved?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.